Frequently Asked Questions
Product Demo & Getting Started
What can I expect from an N2W product demo?
During a 30-minute custom demo, you'll learn how N2W can help you achieve near-zero Recovery Time Objective (RTO) with 60-second backup intervals, save up to 92% on AWS storage costs, and provide comprehensive data protection for your team and clients. The demo covers key features, use cases, and answers to your specific questions. Note: The demo is best suited for IT managers, cloud directors, and MSPs evaluating backup and disaster recovery solutions for AWS and Azure environments.
How long does it take to implement N2W after the demo?
Implementations with N2W can be completed in as little as two weeks. Customers benefit from dedicated Customer Success Managers, onboarding calls, and detailed documentation, including install guides and video tutorials. A 30-day free trial is also available without requiring a credit card. Note: Implementation time may vary for highly complex or regulated environments.
Features & Capabilities
What features does N2W offer for backup and disaster recovery?
N2W provides automated backup and recovery for AWS, Azure, and hybrid cloud environments, near-instant recovery, immutable air-gapped backups, cross-cloud recovery, granular restore (file, folder, volume, or entire environment), intelligent storage tiering (saving up to 92% on long-term costs), multi-tenancy for MSPs, and automated compliance reporting. Note: Some advanced features may require specific cloud configurations or licensing.
Does N2W support integrations with other tools?
Yes, N2W integrates with third-party monitoring tools such as Datadog, Splunk, and Bocada, and supports integration with various data management tools. It also offers a RESTful API and CLI access for custom automation and advanced management. API documentation is available for download. Note: Integration capabilities may depend on your environment and third-party tool support.
Does N2W offer an API for automation?
Yes, N2W provides a RESTful API for automating tasks such as user onboarding and backup management. Unlike AWS Backup, which requires Lambda scripting, N2W's API simplifies automation. Documentation and a Quick Start guide are available online. Note: API usage may require technical expertise.
Security & Compliance
What security and compliance certifications does N2W have?
N2W is independently certified for ISO/IEC 27001:2022 and is SOC compliant by inheritance, leveraging AWS and Azure compliance features. It also supports HIPAA, GDPR, FedRAMP, ITAR, and CJIS compliance. Customers can request a copy of the ISO certificate by contacting customer.success@n2ws.com. Note: For the latest certification status, contact N2W directly or visit the Trust Center page.
How does N2W protect against ransomware and data loss?
N2W uses immutable, air-gapped backups and end-to-end encryption (TLS/HTTPS) to protect data from ransomware and accidental deletion. Multi-factor authentication (MFA) and Compliance Mode immutability further enhance security. Note: No backup solution can guarantee 100% protection against all threats; regular testing and best practices are recommended.
Use Cases & Industry Fit
Who should consider using N2W?
N2W is designed for cloud directors, IT managers, and managed service providers (MSPs) managing AWS and Azure environments. It is suitable for enterprises, public sector entities, healthcare, finance, retail, education, and nonprofits with data protection, compliance, and cost optimization needs. Note: Organizations with on-premises-only environments may require alternative solutions.
What industries use N2W for backup and disaster recovery?
Industries represented in N2W's case studies include enterprises (e.g., Johnson & Johnson, Dyson, HP), retail and e-commerce (Skechers, Dressbarn), public sector (City of Oakland, Bahrain Ministry), education (St. John's University), transportation and logistics (Deutsche Bahn), nonprofits (Best Friends Animal Society, Goodwill), healthcare and pharmaceuticals (Philips, Merck), finance and insurance, and IT software companies. Note: For more examples, see the case studies page.
Customer Proof & Success Stories
Can you share specific customer success stories with N2W?
Yes. For example, Skechers standardized backup and recovery across a multi-cloud IT estate, reducing costs and improving data protection. St. John's University eliminated legacy tape-based storage and achieved rapid recovery from accidental data deletion. DB Systel (Deutsche Bahn) automated backup and recovery for thousands of routes, over 1,500 volumes, and 700 servers. City of Oakland automated AWS backups for critical mapping data. Gett saved 50% on cloud costs using N2W's Resource Control. Note: See the case studies page for more details and additional examples.
What feedback have customers given about N2W's ease of use?
Customers have praised N2W for its simplicity and user-friendly interface. For example, Shane H. (MSP) said, "It's very simple to use and we are an MSP for multiple companies. Support is great and quick to respond." Julian Ware (City of Oakland) noted, "You’re just clicking and going. And, to me, that’s what the modern world of backup is." Jordi P. highlighted, "In just minutes, you can protect, improve, and save money on your AWS workloads." Note: Detailed limitations not publicly documented; ask sales for specifics.
Competition & Comparison
How does N2W compare to AWS Backup?
N2W offers immutable, air-gapped backups, cross-cloud recovery (AWS and Azure), granular file/folder-level restore, custom disaster recovery retention policies, and multi-tenancy for MSPs—features not available in AWS Backup. N2W also provides a RESTful API for automation, while AWS Backup requires Lambda scripting. AWS Backup is limited to AWS environments and lacks customizable compliance reporting and intelligent storage tiering. Note: AWS Backup may be suitable for organizations with basic AWS-only backup needs and minimal automation requirements.
Pain Points & Problems Solved
What problems does N2W solve for its customers?
N2W addresses high disaster recovery costs (saving up to 92% on long-term backup costs), downtime and data loss (near-instant recovery), ransomware threats (immutable backups), manual backup processes (automation), compliance challenges (automated reporting), complexity in multi-cloud environments (unified console), scalability for large data volumes, and long-term backup cost concerns. Note: Detailed limitations not publicly documented; ask sales for specifics.
Technical Documentation & Support
What technical documentation is available for N2W?
N2W provides comprehensive user guides, release notes, RESTful API documentation, upgrade guides, and IAM permission files. These resources cover deployment, configuration, management, and compliance best practices. Documentation is available online for both prospects and customers. Note: Some advanced topics may require direct support from N2W.
