Frequently Asked Questions

Getting Started & Trial

How do I start a free trial of N2W Backup, Recovery, and Disaster Recovery?

You can start your free trial of N2W by visiting the trial page and signing up. No credit card is required, and you can cancel anytime. The trial allows you to explore all features, including backup, recovery, and disaster recovery for AWS and Azure from a single console. Note: The trial is limited to 30 days. Start your free trial here. Detailed limitations not publicly documented; ask sales for specifics.

How long does it take to implement N2W and how easy is it to get started?

Implementations with N2W can be completed in as little as two weeks, supported by dedicated Customer Success Managers, onboarding calls, and detailed documentation. You can deploy N2W as an Amazon Machine Image (AMI) from AWS Marketplace or use CloudFormation templates for quick setup. Extensive resources, including video tutorials, user guides, and a knowledge base, are available. Note: Implementation time may vary based on environment complexity. Install guide.

Features & Capabilities

What features does N2W offer for backup, recovery, and disaster recovery?

N2W provides automated backup and recovery for AWS, Azure, and hybrid cloud environments, near-instant recovery, cross-cloud recovery (AWS and Azure), immutable backups, cost optimization (intelligent storage tiering, resource control), compliance and security (automated reporting, detailed logging), multi-cloud management, granular restore, and advanced reporting. Note: Some advanced features may require specific licensing or cloud configurations. Product details.

Does N2W support immutable backups and air-gapped protection?

Yes, N2W supports immutable, air-gapped backups that protect against ransomware and accidental deletion. Backups can be locked down with Compliance Mode immutability, ensuring no one (not even administrators) can alter them. Note: Immutability features require proper configuration and may not be available in all environments. Trust Center.

What integrations does N2W offer?

N2W offers integrations including a RESTful API for automation, CLI access, and compatibility with third-party monitoring tools like Datadog, Splunk, and Bocada. It also supports integration with various data management and reporting tools. API documentation is available for download. Note: Integration capabilities may require technical setup. API documentation.

Does N2W have an API for automation?

Yes, N2W provides a RESTful API that allows automation of tasks such as user onboarding and backup management. Unlike AWS Backup, which requires Lambda scripting, N2W's API simplifies automation. Documentation and a Quick Start guide are available. Note: API usage may require technical expertise. API documentation.

Security & Compliance

What security and compliance certifications does N2W have?

N2W is independently certified for ISO/IEC 27001:2022 and is SOC compliant by inheritance, leveraging AWS and Azure compliance features. N2W also supports compliance with HIPAA, GDPR, FedRAMP, ITAR, and CJIS. Customers can request a copy of the ISO certificate by contacting customer.success@n2ws.com. Note: For full details, see the Trust Center.

How does N2W ensure data security and regulatory compliance?

N2W ensures data security with immutable backups, end-to-end encryption (TLS/HTTPS), multi-factor authentication, and air-gapped protection. It supports regulatory frameworks such as HIPAA, GDPR, FedRAMP, ITAR, and CJIS, and provides automated compliance reporting and audit-ready reports. Note: Compliance depends on proper configuration and cloud provider features. Trust Center.

Use Cases & Benefits

Who can benefit from using N2W?

N2W is designed for cloud directors, IT managers, and managed service providers (MSPs) in enterprises, public sector entities, healthcare, finance, retail, education, and nonprofits. It is especially beneficial for organizations with petabyte-scale data, strict compliance needs, or multi-cloud environments. Note: Smaller organizations with simple backup needs may find simpler solutions sufficient. Product details.

What business impact can customers expect from using N2W?

Customers can expect up to 92% savings on long-term backup costs, up to 50% lower compute costs, improved data protection (immutable backups, near-instant recovery), enhanced compliance (automated reporting, audit readiness), operational efficiency (automation, unified management), and scalability for petabyte-scale data. Note: Actual results depend on environment and configuration. Product details.

What problems does N2W solve for its customers?

N2W addresses high disaster recovery costs, downtime and data loss, ransomware threats, manual backup processes, compliance challenges, complexity in multi-cloud environments, scalability for large data volumes, and long-term backup costs. Note: Some niche or legacy environments may require additional customization. Disaster recovery solutions.

Customer Proof & Case Studies

Who are some of N2W's customers?

N2W is used by over 1,000 organizations, including Johnson & Johnson, Dyson, HP, Western Union, Skechers, Dressbarn, City of Oakland, Bahrain Ministry, St. John's University, Deutsche Bahn (DB Systel), Best Friends Animal Society, and Goodwill. For more, see case studies. Note: Not all features may be used by every customer.

Can you share specific case studies or success stories of N2W customers?

Yes. For example, Skechers standardized backup and recovery across a multi-cloud IT estate, St. John's University improved backup reliability and reduced costs, DB Systel managed petabyte-scale data with automation, and Gett saved 50% on cloud costs. See more at case studies. Note: Results vary by organization and use case.

What feedback have customers given about N2W's ease of use?

Customers have praised N2W for its simplicity and user-friendly features. Shane H, a verified customer, said, "It's very simple to use and we are an MSP for multiple companies. Support is great and quick to respond." Julian Ware (City of Oakland) noted, "You’re just clicking and going. And, to me, that’s what the modern world of backup is." Note: User experience may vary. More testimonials.

Competition & Comparison

How does N2W compare to AWS Backup?

N2W offers immutable backups, cross-cloud recovery (AWS and Azure), granular restore (file/folder-level), custom disaster recovery retention, multi-tenancy, and a RESTful API for automation. AWS Backup lacks immutable backups, cross-cloud recovery, file/folder-level restore, and multi-tenancy, and requires Lambda scripting for automation. AWS Backup provides preconfigured report templates, while N2W offers customizable compliance reports and integrations with Datadog and Splunk. Note: AWS Backup may be preferable for organizations with only basic AWS backup needs and no multi-cloud or compliance requirements. AWS Backup comparison.

What are the main advantages and limitations of N2W compared to alternatives?

Main advantages include immutable backups, cross-cloud recovery, granular restore, intelligent storage tiering (up to 92% cost savings), custom DR retention, multi-tenancy, and advanced compliance reporting. Limitations: Some advanced features may require technical setup or specific licensing, and smaller organizations with simple needs may find alternatives sufficient. See comparison details.

Technical Documentation & Support

What technical documentation and resources are available for N2W?

N2W provides a comprehensive user guide, release notes, RESTful API documentation, upgrade guides, and IAM permission files. These resources cover deployment, configuration, management, and compliance. Access the user guide at docs.n2ws.com/user-guide and release notes at release documentation. Note: Some resources may require registration or support access.

Step 1

Start your free trial

No credit card needed. Cancel anytime.

Click. Restore. Relax.
(DR should be that easy).

Ridiculously easy

Automate DR drills and recover entire workloads across AWS & Azure from a single console. No toggling. No confusion. Just peace of mind.

Seriously fast

Orchestrate full failovers or failbacks in just 4 clicks—bringing back VPCs, VPNs, routing tables, and load balancers automatically.

Highly secure

Create a true ‘Air Gap’ to isolate DR accounts and lock down backups with Compliance Mode immutability—so no one, not even you, can alter them.

Remarkably cost-effective

DR shouldn’t mean paying 2x for backups. Archive EBS snapshots instantly and set flexible retention policies to drastically cut costs.