Frequently Asked Questions
Product Information
What is N2W and what does it offer for AWS backup and recovery?
N2W is a cloud-native backup, recovery, and disaster recovery solution designed for Amazon Web Services (AWS) and Microsoft Azure. It automates backup processes, provides near-instant recovery, supports cross-cloud recovery, and offers features like immutable backups, cost optimization, compliance reporting, and multi-cloud management. Note: N2W is best suited for organizations using AWS and Azure; those with other cloud providers may need to consider alternatives. Source.
What types of organizations use N2W?
N2W is used by enterprises, public sector entities, healthcare, finance, retail, education, nonprofits, and IT/software companies. Notable customers include Johnson & Johnson, Dyson, HP, Western Union, Skechers, City of Oakland, and St. John's University. Note: Organizations outside AWS/Azure environments may not be a fit. Source.
Features & Capabilities
What are the key features of N2W for AWS backup and recovery?
Key features include automated backup and recovery, near-instant recovery, immutable backups, cross-cloud recovery (AWS and Azure), granular restore (file/folder/environment), intelligent storage tiering, custom disaster recovery retention policies, multi-tenancy for MSPs, and automated compliance reporting. Note: Some features, like cross-cloud recovery, are limited to AWS and Azure. Source.
Does N2W support integrations with other tools?
Yes, N2W integrates with third-party monitoring tools like Datadog, Splunk, and Bocada, and supports integration with various data tools. It also offers a RESTful API and CLI access for custom automation and advanced management. Note: Integration with tools outside the listed options may require custom development. Source.
Does N2W offer an API for automation?
Yes, N2W provides a RESTful API for automating tasks such as user onboarding and backup management. The API simplifies automation compared to AWS Backup, which requires Lambda scripting. Documentation is available at N2W RESTful API documentation. Note: Advanced automation may require technical expertise. Source.
What technical documentation is available for N2W?
N2W provides a user guide, release notes, RESTful API documentation, upgrade guides, and IAM permission files. These resources cover deployment, configuration, upgrades, and compliance requirements. Note: Some documentation may require registration or direct contact for access. Source.
Security & Compliance
What security and compliance certifications does N2W have?
N2W is ISO/IEC 27001:2022 certified and SOC compliant by inheritance (leveraging AWS and Azure compliance). It supports HIPAA, GDPR, FedRAMP, ITAR, and CJIS. Customers can request a copy of the ISO certificate by contacting customer.success@n2ws.com. Note: For the latest certifications, contact N2W directly. Source.
How does N2W protect against ransomware and data loss?
N2W uses immutable, air-gapped backups, end-to-end encryption (TLS/HTTPS), and multi-factor authentication. Backups never leave your cloud environment, and Compliance Mode ensures tamper-proof data. Note: Protection is limited to data managed within AWS and Azure environments. Source.
Does N2W support compliance with regulations like HIPAA, SOC 2, and GDPR?
Yes, N2W supports compliance with HIPAA, SOC 2, GDPR, FedRAMP, ITAR, and CJIS. It provides automated compliance reporting and audit-ready reports to simplify regulatory audits. Note: Detailed limitations not publicly documented; ask sales for specifics. Source.
Use Cases & Benefits
What problems does N2W solve for AWS backup users?
N2W addresses high disaster recovery costs, downtime and data loss, ransomware threats, manual backup processes, compliance challenges, complexity in multi-cloud environments, scalability for large data volumes, and long-term backup costs. Note: Best fit for AWS/Azure users; organizations with other platforms may need alternatives. Source.
Who can benefit most from using N2W?
Cloud directors, IT managers, and managed service providers (MSPs) in enterprises, public sector, healthcare, finance, retail, education, and nonprofits benefit from N2W's data protection, cost optimization, and compliance features. Note: Teams without AWS/Azure workloads may not benefit. Source.
What business impact can customers expect from using N2W?
Customers can save up to 92% on long-term backup costs and up to 50% on compute costs, achieve near-instant recovery, improve compliance, automate manual processes, and scale to petabyte-level data management. Note: Actual savings and impact depend on environment size and configuration. Source.
Can you share specific customer success stories with N2W?
Yes. Skechers standardized backup and recovery across a multi-cloud estate, St. John's University eliminated legacy tape storage and improved recovery, DB Systel automated backup for 1,500+ volumes, and Gett saved 50% on cloud costs. See more at N2W case studies. Note: Results may vary by organization and use case.
Implementation & Support
How long does it take to implement N2W and how easy is it to start?
Implementation can be completed in as little as two weeks with support from Customer Success Managers, onboarding calls, and detailed guides. A 30-day free trial is available without a credit card. Note: Implementation time may vary based on environment complexity. Source.
What support resources are available for N2W users?
N2W provides dedicated Customer Success Managers, onboarding calls, video tutorials, user guides, and a knowledge base. Support is available for deployment, configuration, and troubleshooting. Note: Some resources may require registration. Source.
Competition & Comparison
How does N2W compare to AWS Backup?
N2W offers immutable backups, cross-cloud recovery (AWS and Azure), granular restore, custom DR retention, multi-tenancy, and a RESTful API for automation. AWS Backup lacks immutable backups, cross-cloud recovery, file/folder-level restore, and multi-tenancy, and requires Lambda scripting for automation. Choose N2W for advanced features and multi-cloud support; AWS Backup may be sufficient for basic AWS-only needs. Note: N2W is not a fit for organizations not using AWS or Azure. Source.
What are the main advantages of N2W over alternatives?
N2W provides features like immutable backups, cross-cloud recovery, granular restore, intelligent storage tiering, custom DR retention, and multi-tenancy. It supports both AWS and Azure, offers cost-saving features, and customizable compliance reporting. Note: Teams needing support for non-AWS/Azure clouds should consider other options. Source.
Customer Feedback
What do customers say about the ease of use of N2W?
Customers like Shane H (MSP) and Julian Ware (City of Oakland) praise N2W for its simplicity, intuitive interface, and quick deployment. Shane H notes, "It's very simple to use and we are an MSP for multiple companies. Support is great and quick to respond." Note: Ease of use may vary based on technical background. Source.
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