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Resources & Documentation

Enjoy self-service support with our knowledge base, documentation, how-to guides, and tutorial videos. For Billing Issues, please contact the AWS Marketplace directly.

User Guides + Docs

Read and download the latest User Guides PDFs, the Quick Start Guide, and the N2WS Datasheet. We’ve also included a couple of user guides from previous versions of our software.

Troubleshooting

Looking to troubleshoot an error message or issue? Start with these articles from our support team. They cover most of the error messages that you’ll come across.

Video Library

Prefer to learn by watching tutorial videos? We’ve got an ever-expanding library of video content including: getting started, how to backup Windows and Linux servers, and more.

Knowledge Base

Our knowledge base includes troubleshooting tips, known issues, frequently asked support questions, and links to our support ticket software so you can submit and view support requests.

Still need help? Submit a support ticket.

Open a Support Ticket

All paid plans now come with 24/7 support!

Get ridiculously easy, seriously fast, and highly secure cloud backup & recovery

Try N2W free for 30 days —and get your first policy up and running in ~14 minutes.

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Why N2WS?

N2WS vs AWS Backup

Why chose N2WS over AWS Backup? Find out the critical differences here.

Compare key features
N2WS in comparison to AWS Backup, offers a single console to manage backups across accounts or clouds. Here is a stylized screenshot of the N2WS dashboard.