Resources & Documentation

Enjoy self-service support with our knowledge base, documentation, how-to guides, and tutorial videos. For Billing Issues, please contact the AWS Marketplace directly.

Read and download the latest User Guides PDFs, the Quick Start Guide, and the N2WS Datasheet. We’ve also included a couple of user guides from previous versions of our software.

Looking to troubleshoot an error message or issue? Start with these articles from our support team. They cover most of the error messages that you’ll come across.

Prefer to learn by watching tutorial videos? We’ve got an ever-expanding library of video content including: getting started, how to backup Windows and Linux servers, and more.

Our knowledge base includes troubleshooting tips, known issues, frequently asked support questions, and links to our support ticket software so you can submit and view support requests.

Still need help? Submit a support ticket.

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