Support Center

Here you’ll find our knowledge base, documentation, how-to guides, and tutorial videos. For Billing Issues, please contact the AWS Marketplace directly. All paid plans now come with 24/7 support!

User Guides + Docs

Read and download the latest User Guides PDFs, the Quick Start Guide, and the CPM Datasheet. We've also included a couple of user guides from previous versions of our software.

How-to Guides

The incredible detailed tutorial articles will walk you through step-by-step scenarios (complete with screenshots). Get your cuppa coffee ready because these aren't quick reads.

Video Tutorials

Prefer to learn by watching tutorial videos? We've got an ever-expanding library of video content including: getting started, how to backup Windows and Linux servers, and more.

Knowledge Base

Our knowledge base includes troubleshooting tips, known issues, frequently asked support questions, and links to our support ticket software so you can submit and view support requests.

Still need help? Submit a support ticket.

All paid plans now come with 24/7 support!