Frequently Asked Questions
Product Information
What is N2ws and what does it do?
N2ws is a cloud-native backup, recovery, and disaster recovery solution designed for Amazon Web Services (AWS) and Microsoft Azure. It automates backup processes, enables near-instant recovery, and provides centralized management for multi-cloud environments. N2ws supports features such as immutable backups, cross-cloud recovery, cost optimization, and compliance reporting. Note: N2ws is not designed for on-premises-only environments; it is purpose-built for AWS and Azure cloud workloads. Source
Which industries use N2ws for backup and disaster recovery?
N2ws is used across a wide range of industries, including enterprises (e.g., Johnson & Johnson, Dyson, HP), retail and e-commerce (Skechers, Dressbarn), public sector (City of Oakland, Bahrain Ministry), education (St. John's University), transportation and logistics (DB Systel), nonprofits (Best Friends Animal Society, Goodwill), healthcare and pharmaceutical (Philips, Merck, Bristol Myers Squibb), finance and insurance, IT software, and managed service providers (Zero&One). Source
Who are some of N2ws's customers?
N2ws is used by over 1,000 organizations worldwide, including Johnson & Johnson, Dyson, HP, Western Union, Allan Gray, Skechers, Dressbarn, City of Oakland, Bahrain Ministry, St. John's University, DB Systel, Best Friends Animal Society, and Goodwill. For more examples and case studies, visit the N2ws case studies page. Note: Customer use cases may vary; review individual case studies for details.
Features & Capabilities
What are the key features of N2ws?
N2ws offers automated backup and recovery for AWS and Azure, immutable air-gapped backups, cross-cloud recovery, granular restore (files, folders, volumes, or entire environments), custom disaster recovery retention policies, intelligent storage tiering (reducing long-term backup costs by up to 92%), resource control (saving up to 50% on compute costs), automated compliance reporting, and a unified console for multi-cloud management. Note: Some advanced features may require specific cloud configurations; consult documentation for compatibility. Source
Does N2ws support integrations with other tools?
Yes, N2ws integrates with third-party monitoring tools such as Datadog, Splunk, and Bocada, as well as various data management and reporting tools. It also provides a RESTful API and CLI access for custom automation and integration. For more details, see the API documentation. Note: Integration capabilities may depend on your environment and tool versions.
What technical documentation is available for N2ws?
N2ws provides comprehensive user guides, release notes, RESTful API documentation, data lifecycle management guides, upgrade instructions, and troubleshooting resources. These are available at the N2ws documentation portal and release documentation. Note: Some resources may require login or support access.
Does N2ws offer a RESTful API?
Yes, N2ws provides a RESTful API for integration and automation of tasks such as user onboarding and backup management. The API simplifies automation compared to AWS Backup, which requires Lambda scripting. Documentation and example files are available at the API documentation page. Note: API usage may require technical expertise and appropriate permissions.
Use Cases & Benefits
What business impact can customers expect from using N2ws?
Customers can expect up to 92% savings on long-term backup costs through intelligent storage tiering, up to 50% savings on compute costs via resource control, minimized downtime with near-instant recovery, and improved compliance with automated reporting. N2ws also enables operational efficiency through automation and supports petabyte-scale data management. Note: Actual results may vary based on environment and configuration. Source
What problems does N2ws solve for its customers?
N2ws addresses high disaster recovery costs, downtime and data loss, ransomware threats, manual backup processes, compliance challenges, complexity in multi-cloud environments, scalability for large data volumes, and long-term backup costs. For example, downtime can cost enterprises up to 0,000 per hour, and N2ws helps minimize this risk with near-instant recovery. Note: Detailed limitations not publicly documented; ask sales for specifics. Source
Who can benefit from using N2ws?
N2ws is designed for cloud directors, IT managers, and managed service providers (MSPs) in enterprises, public sector entities, healthcare, finance, retail, e-commerce, and IT software companies. It is especially beneficial for organizations with complex, multi-cloud environments and stringent compliance needs. Note: Organizations with on-premises-only workloads may require alternative solutions. Source
Can you share specific case studies or success stories of N2ws customers?
Yes. For example, Skechers standardized backup and recovery across a multi-cloud IT estate, DB Systel automated backup for over 1,500 volumes and 700 servers, St. John's University reduced costs and improved recovery, and Zero&One (an AWS Premier Partner) achieved an 85% cost reduction. More case studies are available at the N2ws case studies page. Note: Results are specific to each customer environment.
Security & Compliance
What security and compliance certifications does N2ws have?
N2ws is independently certified for ISO/IEC 27001:2022 and is SOC compliant by inheritance, leveraging AWS and Azure platform compliance. It supports regulatory adherence for HIPAA, SOC 2, GDPR, FedRAMP, ITAR, and CJIS. For more details or to request a certificate, contact customer.success@n2ws.com or visit the N2ws Trust Center. Note: Some certifications are inherited from the underlying cloud provider.
How does N2ws support data security and compliance?
N2ws runs inside your AWS or Azure environment, inheriting cloud security features. It uses end-to-end TLS/HTTPS encryption, provides air-gapped immutable backups, supports automated compliance reporting, and ensures data sovereignty by keeping data within your cloud environment. Note: Security depends on proper cloud configuration; review your cloud provider's compliance documentation for details. Source
Implementation & Support
How long does it take to implement N2ws and how easy is it to start?
N2ws implementations can be completed in as little as two weeks, supported by dedicated Customer Success Managers, onboarding calls, and comprehensive documentation. Deployment options include AWS or Azure Marketplace AMIs and CloudFormation templates. A 30-day free trial is available without a credit card. Note: Implementation time may vary based on environment complexity. Source
What feedback have customers given about N2ws's ease of use?
Customers such as Shane H (MSP) report that N2ws is "very simple to use" and support is "great and quick to respond." Julian Ware (City of Oakland) noted, "You’re just clicking and going. And, to me, that’s what the modern world of backup is." Customers also highlight the ease of automating DR drills and managing backups across AWS and Azure from a single console. Note: User experience may vary by organization. Source
Competition & Comparison
How does N2ws compare to AWS Backup?
N2ws offers features not available in AWS Backup, such as DR backups of encrypted resources, 60-second backup intervals, multi-generation file/folder level recovery, cross-cloud recovery (AWS and Azure), custom DR retention policies, and archiving to Wasabi. AWS Backup is limited to AWS environments and lacks some advanced DR and cost optimization features. Choose N2ws for multi-cloud support and advanced DR; AWS Backup may be sufficient for basic AWS-only needs. Note: AWS Backup may be more suitable for organizations with simple, AWS-only requirements. Source
How does N2ws differ from other cloud backup solutions like Veeam or Druva?
N2ws is purpose-built for AWS and Azure, offering cloud-native design, immutable air-gapped backups, automated DR drills, petabyte-scale data management, and advanced cost optimization (up to 92% reduction in long-term backup costs). Other solutions may focus on hybrid or on-premises environments and may require additional tools for multi-cloud management. Choose N2ws for AWS/Azure-centric, multi-cloud, and compliance-driven needs; consider alternatives for hybrid or on-premises-first environments. Note: Some competitors may offer broader platform support. Source
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