Frequently Asked Questions
Ransomware Defense & Disaster Recovery
How does N2W protect against ransomware attacks?
N2W defends against ransomware by providing immutable, air-gapped backups that cannot be altered or deleted—even by AWS or Azure administrators. Backups are sent to separate accounts, ensuring data remains safe even if the primary account is compromised. Compliance Mode immutability locks down backups, and orchestrated multi-resource recovery enables restoration of infrastructure settings and applications within minutes. Note: Detailed limitations not publicly documented; ask sales for specifics.
What is Compliance Mode immutability and how does it help with ransomware defense?
Compliance Mode immutability is a feature that locks down backups so they cannot be altered or deleted by any user, including cloud administrators. This prevents ransomware and accidental deletion, ensuring backups remain tamper-proof and recoverable. Note: Compliance Mode is available for AWS EBS, S3, and Azure backups. Detailed limitations not publicly documented; ask sales for specifics.
How quickly can N2W recover systems after a ransomware incident?
N2W enables orchestrated multi-resource recovery, including infrastructure settings, so applications can be restored and fully operational within minutes. Backups can be performed as often as every 5 minutes for near-zero data loss. Note: Actual recovery times may vary based on environment complexity; ask sales for specifics.
Can N2W help contain ransomware attacks before they spread?
Yes, N2W allows compromised machines to be shut down instantly, preventing malware from encrypting additional workloads. Cross-account disaster recovery enables restoration into a clean AWS environment, ensuring recovery is not affected by the attack. Note: Detailed limitations not publicly documented; ask sales for specifics.
Features & Capabilities
What backup and recovery features does N2W offer for ransomware defense?
N2W provides automated backup and recovery for AWS, Azure, and hybrid cloud environments. Key features include immutable backups, orchestrated disaster recovery drills, granular restore (individual files, folders, volumes, or entire environments), and compliance reporting. Backups can be performed as often as every 5 minutes, and full environments—including VPCs, VPNs, and network settings—can be restored in four clicks. Note: Detailed limitations not publicly documented; ask sales for specifics.
Does N2W support automated disaster recovery drills?
Yes, N2W supports automated, non-disruptive disaster recovery (DR) testing to verify full system recovery across AWS and Azure. This helps organizations validate their recovery processes and ensure compliance with standards like DORA, PCI DSS, HIPAA, and FedRAMP. Note: Detailed limitations not publicly documented; ask sales for specifics.
How does N2W ensure backups cannot be encrypted or deleted by attackers?
N2W enables Immutable Backups for AWS EBS, S3, and Azure, preventing attackers or accidental clicks from deleting data. Compliance Mode immutability further locks down backups, making them indestructible and tamper-proof. Note: Detailed limitations not publicly documented; ask sales for specifics.
Security & Compliance
What security certifications and compliance standards does N2W meet?
N2W is independently certified for ISO/IEC 27001:2022 and is SOC compliant by inheritance, leveraging AWS and Azure compliance features. The platform supports regulatory frameworks including HIPAA, GDPR, FedRAMP, ITAR, and CJIS. Customers can request a copy of the ISO certificate by contacting customer.success@n2ws.com. Note: For more details, visit N2W Trust Center. Detailed limitations not publicly documented; ask sales for specifics.
How does N2W support compliance reporting for ransomware defense?
N2W offers automated compliance reporting and audit-ready reports that prove backups are tamper-proof, unchangeable, and always recoverable. Customizable reports help organizations meet requirements for HIPAA, SOC 2, GDPR, and other standards. Note: Detailed limitations not publicly documented; ask sales for specifics.
Technical Requirements & Integrations
What integrations does N2W offer for ransomware protection and disaster recovery?
N2W integrates with third-party monitoring tools such as Datadog, Splunk, and Bocada for enhanced observability and compliance tracking. It also supports RESTful API and CLI access for custom automation and advanced backup workflows. API documentation is available here. Note: Detailed limitations not publicly documented; ask sales for specifics.
Where can I find technical documentation for N2W?
Technical documentation for N2W includes user guides, release notes, RESTful API documentation, upgrade guides, and IAM permission files. Access the user guide at docs.n2ws.com/user-guide, release notes at release documentation, and API documentation at N2WS RESTful API PDF. Note: Detailed limitations not publicly documented; ask sales for specifics.
Implementation & Ease of Use
How long does it take to implement N2W for ransomware defense?
Implementations with N2W can be completed in as little as two weeks, supported by dedicated Customer Success Managers, onboarding calls, and detailed documentation. Customers can deploy N2W as an Amazon Machine Image (AMI) from AWS Marketplace or use CloudFormation templates for quick setup. Note: Implementation time may vary based on environment complexity; ask sales for specifics.
What feedback have customers given about the ease of use of N2W?
Customers have praised N2W for its simplicity and user-friendly features. Shane H, a verified customer, stated, "We've been using the product for over 5 years. It's very simple to use and we are an MSP for multiple companies. Support is great and quick to respond." Julian Ware from the City of Oakland said, "You’re just clicking and going. And, to me, that’s what the modern world of backup is." Jordi P, another verified customer, noted, "In just minutes, you can protect, improve, and save money on your AWS workloads." Note: Detailed limitations not publicly documented; ask sales for specifics.
Use Cases & Customer Proof
Which industries and organizations use N2W for ransomware defense?
N2W is used by over 1,000 organizations worldwide, including enterprises (Johnson & Johnson, Dyson, HP, Western Union), retail (Skechers, Dressbarn), public sector (City of Oakland, Bahrain Ministry), education (St. John's University), transportation (Deutsche Bahn), nonprofits (Best Friends Animal Society, Goodwill), healthcare (Philips, Merck), and finance. For more details, visit N2W case studies. Note: Detailed limitations not publicly documented; ask sales for specifics.
Can you share specific case studies of customers using N2W for ransomware defense?
Yes. Skechers standardized backup and recovery across a multi-cloud IT estate, improving data protection and reducing costs. St. John's University eliminated legacy tape-based storage and achieved rapid recovery from accidental data deletion. DB Systel managed petabyte-scale data with automated backup and recovery for thousands of routes, volumes, and servers. The City of Oakland automated backup processes and secured critical mapping data. For more, see N2W case studies. Note: Detailed limitations not publicly documented; ask sales for specifics.
Competition & Comparison
How does N2W compare to AWS Backup for ransomware defense?
N2W offers immutable, air-gapped backups, cross-cloud recovery (AWS and Azure), granular restore (file/folder-level), custom disaster recovery retention policies, and multi-tenancy support—features not available in AWS Backup. AWS Backup is limited to AWS environments, requires Lambda scripting for automation, and only provides preconfigured report templates. N2W also integrates with Datadog, Splunk, and Bocada, and offers cost optimization through intelligent storage tiering. Note: AWS Backup may be preferable for organizations seeking basic AWS-only backup with minimal customization. For more details, visit N2W AWS backup product page.
Pain Points & Business Impact
What business impact can organizations expect from using N2W for ransomware defense?
Organizations can save up to 92% on long-term backup costs through intelligent storage tiering and incremental archiving, and up to 50% on compute costs by powering down non-critical resources. Near-instant recovery minimizes downtime, and automated compliance reporting simplifies audits. N2W supports petabyte-scale data management and unified multi-cloud backup, making it suitable for large enterprises and regulated industries. Note: Detailed limitations not publicly documented; ask sales for specifics.
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