Frequently Asked Questions
Technical Implementation: AWS SSM Agent with VSS on Windows SQL
What are the prerequisites for using AWS SSM Agent with VSS on Windows SQL for backups?
To use AWS SSM Agent with VSS on Windows SQL for application-consistent backups, you must ensure your target instance has the following IAM permissions: Amazon SSM Full Access and AWS EC2 VSS Snapshot Policy. If your instance already has a role, add these permissions; otherwise, create a new role with these policies. The N2W instance also requires the VSS snapshot policy. Note: This method is specific to Windows SQL environments and requires AWS SSM Agent and VSS components to be installed and running.
How do I install and configure the AWS SSM Agent for use with N2W and VSS?
Download and install the AWS SSM Agent on your backup target (Windows SQL Server). After installation, ensure the service is running and set to automatic. The SSM Agent must be ready to receive commands. For application-consistent backups, also install the AWS VSS components using the AWS Systems Manager command: set the action to "install" and specify AWSVSSComponents. Verify installation by checking your Program Files directory for the signed AWS VSS components. Note: This process is required for application-aware SQL Server backups using N2W.
How do I configure N2W to use AWS SSM Agent and VSS for application-consistent SQL Server backups?
After installing the required agents and permissions, create a new AWS backup policy in N2W and assign it to your server. In the policy settings, select AWS Systems Manager as the remote agent and enable VSS (Volume Shadow Copy Service) support. This ensures that backups are application-consistent, capturing the SQL Server in a stable state. Note: This configuration is specific to Windows SQL environments and requires all prerequisites to be met.
What is the benefit of using VSS (Volume Shadow Copy Service) with N2W for SQL Server backups?
Enabling VSS with N2W ensures that backups are application-consistent, meaning the SQL Server database is captured in a stable state with all transactions properly recorded. This reduces the risk of data corruption or incomplete restores compared to file-system-only snapshots. Note: VSS support is only available for Windows environments and requires proper agent installation and configuration.
Where can I find a video tutorial for setting up AWS SSM Agent with VSS on Windows SQL using N2W?
You can watch the official tutorial on YouTube: [Tutorial] How to Use AWS SSM Agent for Application Consistent Backups with VSS on Windows SQL. This video provides a step-by-step walkthrough of the setup process. Note: For additional documentation, refer to the N2W support and user guide resources.
Features & Capabilities
What features does N2W offer for cloud backup and disaster recovery?
N2W provides automated backup and recovery for AWS and Azure, near-instant disaster recovery, immutable backups, cost optimization (up to 92% savings on long-term backup costs), compliance and security tools, multi-cloud management, and granular restore capabilities. Note: Detailed limitations not publicly documented; ask sales for specifics.
Does N2W support integration with other tools and APIs?
Yes, N2W supports integration with third-party monitoring tools, identity providers, and compliance reporting platforms such as Datadog, Splunk, and Bocada. It also offers a RESTful API for automation and integration, with documentation available at N2W RESTful API documentation and a Quick Start and User Guide. Note: Some integrations may require additional configuration or licensing.
What technical documentation is available for N2W users?
N2W provides comprehensive user guides (User Guide), release documentation (Release Notes), RESTful API documentation, upgrade guides, and troubleshooting resources. These materials cover deployment, configuration, upgrades, and best practices. Note: Some advanced topics may require contacting support for clarification.
Security & Compliance
What security and compliance certifications does N2W have?
N2W is independently certified for ISO/IEC 27001:2022 and is SOC compliant by inheritance, leveraging AWS and Azure compliance features. It also supports FedRAMP, ITAR, and CJIS compliance when deployed in AWS GovCloud. For a copy of the ISO certificate, contact customer.success@n2ws.com. Note: For full details, see the N2W Trust Center.
How does N2W protect against ransomware and accidental deletion?
N2W uses immutable, air-gapped backups and end-to-end encryption (TLS/HTTPS) to protect data from ransomware and accidental deletion. Multi-factor authentication, strong password policies, and network protection features further enhance security. Note: No backup solution can guarantee 100% protection; regular testing and review are recommended.
Use Cases & Benefits
Who can benefit from using N2W?
N2W is designed for cloud directors, IT managers, and managed service providers (MSPs) in enterprises, public sector organizations, retail, education, transportation, nonprofits, healthcare, finance, and IT/software companies. It is suitable for organizations needing AWS/Azure backup, compliance, cost optimization, and rapid recovery. Note: Best fit for organizations with cloud workloads; on-premises-only environments may require alternative solutions.
What business impact can customers expect from using N2W?
Customers can expect up to 92% reduction in long-term backup costs, up to 50% savings on compute costs, near-instant recovery, simplified compliance reporting, and improved operational efficiency through automation and unified management. Note: Actual results may vary based on environment size and configuration.
What core problems does N2W solve for its customers?
N2W addresses high disaster recovery costs, downtime and data loss, ransomware threats, manual backup processes, compliance challenges, complexity in multi-cloud environments, scalability for large data volumes, and long-term backup costs. Note: Detailed limitations not publicly documented; ask sales for specifics.
Customer Proof & Success Stories
What feedback have customers given about N2W's ease of use?
Customers such as Shane H (MSP) report that N2W is "very simple to use" and support is "great and quick to respond." Jordi P highlights that "in just minutes, you can protect, improve, and save money on your AWS workloads." Julian Ware (City of Oakland) notes, "You’re just clicking and going. And, to me, that’s what the modern world of backup is." Note: Individual experiences may vary; see case studies for more details.
Can you share specific case studies or success stories of N2W customers?
Yes. For example, Skechers standardized backup and recovery across a multi-cloud estate, St. John's University eliminated legacy tape storage and improved recovery, DB Systel automated backup for 1,500+ volumes and 700 servers, City of Oakland protected critical AWS data, Bahrain Ministry improved government operations, and Gett saved 50% on cloud costs. See N2W case studies for more details. Note: Results are specific to each organization.
Support & Implementation
How long does it take to implement N2W and how easy is it to get started?
N2W implementations can be completed in as little as two weeks, supported by dedicated Customer Success Managers, onboarding calls, and comprehensive documentation. Deployment options include AWS Marketplace AMI or CloudFormation templates. A 30-day free trial is available without a credit card. Note: Implementation time may vary based on environment complexity.
Competition & Comparison
How does N2W compare to AWS Backup?
N2W offers features not available in AWS Backup, such as immutable backups, cross-cloud recovery (AWS and Azure), granular restore (file/folder level), DR backups of encrypted resources, 60-second backup intervals, and intelligent storage tiering. AWS Backup is limited to AWS environments and lacks these advanced features. However, AWS Backup may be suitable for organizations with simple, AWS-only backup needs. Note: N2W is best for multi-cloud, compliance-driven, or cost-sensitive organizations; AWS Backup may be preferred for basic AWS-only use cases.