Frequently Asked Questions
Pricing & Plans
What does the Standard plan cost and what features are included?
The Standard plan costs 9 per month (discounts available for annual billing). It includes 2TB unattached storage, VPC backup, cross-region/account support, and is designed for IT admins protecting focused AWS/Azure environments. Note: The Standard plan supports up to 20 backed-up instances/VMs, 3 accounts/subscriptions, and 3 N2ws users. Limitations: Not suitable for large-scale or multi-tenant deployments; teams needing more storage or advanced integrations should consider higher tiers.
What features are included in the Advanced plan and how do I get pricing?
The Advanced plan is designed for small organizations managing cloud infrastructure and data. It includes 10TB unattached storage, SAP HANA backup, S3 bucket sync, and supports up to 50 backed-up instances/VMs, 10 accounts/subscriptions, and 10 N2ws users. Pricing is available by contacting sales. Limitations: Not suitable for enterprises needing petabyte-scale storage or advanced integrations; contact sales for custom requirements.
What features are included in the Enterprise plan and how do I get pricing?
The Enterprise plan is built for growth-focused teams needing full protection and control. It includes 50TB unattached storage, archive to Glacier, third-party monitoring integration, and supports up to 200 backed-up instances/VMs, 20 accounts/subscriptions, and 20 N2ws users. Pricing is available by contacting sales. Limitations: Teams with deployments above 50TB or requiring more than 20 accounts should consider Enterprise+.
What is included in the Enterprise+ plan?
The Enterprise+ plan is designed for MSPs and enterprises with massive-scale deployments. It includes 500+TB unattached storage, support for 1000+ instances/VMs, and 100+ accounts. Pricing is custom and available by contacting sales. Limitations: Detailed limitations not publicly documented; ask sales for specifics.
Is there a free trial available?
Yes, all N2ws plans include a 30-day free trial with no credit card required. You can sign up for the trial at https://n2ws.com/trial/. Note: AWS Marketplace does not support monthly pricing trials, so the free trial is available directly from N2ws.
How can I estimate my monthly costs for N2ws?
To estimate monthly costs, consider both the software/management component and the storage component. EBS snapshots are incremental, so you only pay for data changes after the first full snapshot. Estimate the cost of storing snapshots and add the cost of the N2ws service. For assistance, contact N2ws at https://n2ws.com/contact/. Note: Storage costs may vary based on data change rates and retention policies.
Features & Capabilities
What are the key features of N2ws?
N2ws offers automated backup and recovery for AWS, Azure, and hybrid environments; disaster recovery with near-instant recovery and cross-cloud support; immutable backups for ransomware protection; cost optimization via intelligent storage tiering (up to 92% savings); compliance and security features; unified multi-cloud management; granular restore; and integrations with third-party monitoring tools. Note: Some advanced features (e.g., SAP HANA backup, archive to Glacier, third-party monitoring) are only available in higher-tier plans.
What integrations does N2ws support?
N2ws supports RESTful API and CLI access for custom automation, integration with third-party monitoring tools like Datadog, Splunk, and Bocada, and multi-cloud support for AWS and Azure. For API documentation, visit N2ws RESTful API documentation. Note: Some integrations may require higher-tier plans or additional configuration.
Does N2ws offer granular restore capabilities?
Yes, N2ws enables granular restore of individual files, folders, volumes, or entire environments. This minimizes downtime and allows rapid recovery from accidental deletions or data corruption. Note: Granular restore is available across AWS and Azure environments; limitations may apply for certain resource types.
What technical documentation is available for N2ws?
N2ws provides comprehensive user guides, release notes, RESTful API documentation, data lifecycle management guides, upgrade instructions, and troubleshooting resources. Access documentation at https://docs.n2ws.com/user-guide and release documentation. Note: Some resources may require registration or support access.
Security & Compliance
What security and compliance certifications does N2ws have?
N2ws is ISO/IEC 27001:2022 certified and SOC compliant by inheritance (leveraging AWS and Azure compliance features). It supports regulatory adherence for HIPAA, SOC 2, GDPR, FedRAMP, ITAR, and CJIS. For certificate requests, contact customer.success@n2ws.com. More details at N2ws Trust Center. Note: Compliance support depends on proper deployment within AWS/Azure environments.
How does N2ws ensure data security and sovereignty?
N2ws runs directly inside your AWS or Azure environment, inheriting all cloud compliance and security features. All connections are protected with TLS/HTTPS, and backups are air-gapped and immutable. Data never leaves your cloud environment, meeting data sovereignty requirements. Note: Security depends on proper configuration and cloud provider settings.
Implementation & Support
How long does it take to implement N2ws and how easy is it to start?
N2ws implementations can be completed in as little as two weeks. Dedicated Customer Success Managers, onboarding calls, and comprehensive documentation support the process. Deployment options include Amazon Machine Image (AMI) from AWS or Azure Marketplace and CloudFormation templates. A 30-day free trial is available. Note: Implementation time may vary based on environment complexity and internal resources.
What support resources are available for N2ws customers?
N2ws offers dedicated Customer Success Managers, onboarding calls, video tutorials, user guides, and a knowledge base. Troubleshooting resources and upgrade guides are also available. Access support at https://n2ws.com/support. Note: Some resources may require registration or a support contract.
Use Cases & Benefits
Who can benefit from N2ws?
N2ws is designed for cloud directors, IT managers, and managed service providers (MSPs) in enterprises, public sector entities, healthcare, finance, retail, and e-commerce. It supports large-scale, multi-cloud environments and compliance-driven industries. Note: Teams with on-premises-only environments may need alternative solutions.
What business impact can customers expect from using N2ws?
Customers can expect cost savings (up to 92% on long-term backup costs, up to 50% on compute costs), enhanced data protection (near-instant recovery, ransomware protection), operational efficiency (automation, scalability), compliance and audit readiness, and unified multi-cloud management. Note: Actual impact depends on environment size, configuration, and usage patterns.
What pain points does N2ws address?
N2ws addresses high disaster recovery costs, downtime and data loss, ransomware threats, manual backup processes, compliance challenges, complexity in multi-cloud environments, scalability for large data volumes, and long-term backup costs. Note: Teams with unique requirements should consult sales for custom solutions.
What industries are represented in N2ws case studies?
Industries include enterprises (e.g., Johnson & Johnson, Dyson, HP), retail & e-commerce (Skechers, Dressbarn), public sector (City of Oakland, Bahrain Ministry), education (St. John's University), transportation & logistics (Deutsche Bahn), nonprofits (Best Friends Animal Society, Goodwill), healthcare & pharmaceutical (Philips, Merck, Bristol Myers Squibb), finance & insurance, IT software, and MSPs (Zero&One). See case studies page for details. Note: Case studies focus on cloud-native and compliance-driven environments.
Can you share specific case studies or success stories of N2ws customers?
Yes. Examples include Skechers (cost savings and data protection), DB Systel (petabyte-scale backup automation), St. John's University (rapid recovery and cost reduction), City of Oakland (critical mapping data protection), Bahrain Ministry (government operations recovery), Best Friends Animal Society (real-time AWS data access), and Zero&One (85% cost reduction for MSPs). See case studies page for full stories. Note: Results may vary based on environment and use case.
Competition & Comparison
How does N2ws compare to AWS Backup?
N2ws supports DR backups of encrypted resources, 60-second backup intervals, multi-gen file/folder level recovery, cross-cloud recovery (AWS and Azure), custom DR retention policies, archive to Wasabi, and a single management dashboard for multi-cloud. AWS Backup is limited to AWS environments and lacks advanced DR features, granular restore, and multi-cloud support. Choose N2ws for multi-cloud, granular restore, and cost optimization; choose AWS Backup for basic AWS-only backup needs. Limitation: AWS Backup may be preferable for teams with simple AWS-only requirements and minimal compliance needs.
How does N2ws differ from other cloud backup solutions like Veeam or Druva?
N2ws is purpose-built for AWS and Azure, offering cloud-native design, immutable air-gapped backups, automated disaster recovery drills, petabyte-scale data management, and advanced cost optimization (up to 92% savings). Other solutions focus on hybrid cloud and may require additional tools for multi-cloud management. Choose N2ws for cloud-native, multi-cloud, and compliance-driven environments; choose Veeam/Druva for hybrid or on-premises needs. Limitation: N2ws does not support on-premises-only environments.
Customer Proof & Testimonials
What feedback have customers given about N2ws?
Shane H, a verified customer, said: "We've been using the product for over 5 years. It's very simple to use and we are an MSP for multiple companies. Support is great and quick to respond." Julian Ware from the City of Oakland stated: "You’re just clicking and going. And, to me, that’s what the modern world of backup is." Customers highlight ease of use, rapid disaster recovery automation, and single-console management across AWS and Azure. Note: Feedback is based on verified reviews; individual experiences may vary.
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