Frequently Asked Questions
Product Information
What is N2ws and what does it offer for Managed Service Providers (MSPs)?
N2ws is a cloud-native backup, recovery, and disaster recovery solution designed for AWS and Azure environments. For MSPs, N2ws provides multi-tenant management from a single console, per-client isolation, unified reporting, and tools like AnySnap and ZeroEBS for immediate ROI. MSPs can offer backup-as-a-service without building their own infrastructure and deliver compliance-ready reporting to every client automatically. Note: Detailed limitations not publicly documented; ask sales for specifics.
Which cloud platforms does N2ws support?
N2ws supports AWS and Microsoft Azure environments, allowing centralized backup and disaster recovery management across both platforms. It also integrates with Wasabi for cost-effective storage tiering. Note: N2ws does not support on-premises environments; for hybrid cloud, confirm requirements with sales.
Features & Capabilities
What are the key features of N2ws for MSPs?
Key features for MSPs include multi-tenant management, per-client isolation, unified reporting, automated backup and recovery, cross-cloud disaster recovery, immutable backups, cost optimization tools (like intelligent storage tiering and resource control), compliance-ready reporting, and integrations with AWS, Azure, Wasabi, Datadog, Splunk, and Bocada. Note: Some advanced features may require additional configuration; consult documentation for details.
Does N2ws support automation and integration with third-party tools?
Yes, N2ws provides a RESTful API and CLI access for custom automation and integration. It also integrates with third-party monitoring tools such as Datadog, Splunk, and Bocada, as well as various data management and reporting tools. For more details, see the API documentation. Note: Some integrations may require additional setup or licensing.
What compliance and security certifications does N2ws have?
N2ws is ISO/IEC 27001:2022 certified and SOC compliant by inheritance, leveraging AWS and Azure's compliance features. It supports regulatory adherence for HIPAA, SOC 2, GDPR, FedRAMP, ITAR, and CJIS. All connections are encrypted with TLS/HTTPS, and backups are air-gapped and immutable. For more details, visit the N2ws Trust Center. Note: For a copy of the ISO certificate, contact customer.success@n2ws.com.
How does N2ws help MSPs grow recurring revenue?
N2ws enables MSPs to package backup, disaster recovery, resource control, archiving, and compliance as managed services. This allows MSPs to create new service lines and increase recurring revenue. For example, Zero&One, a MENA AWS Premier Partner, unified multi-tenant backup and achieved an 85% cost reduction. Note: Revenue growth depends on service packaging and client adoption; results may vary.
Implementation & Support
How long does it take to implement N2ws for MSPs?
N2ws implementations can be completed in as little as two weeks. MSPs receive a dedicated Customer Success Manager, onboarding calls, and comprehensive documentation to support a fast rollout. Note: Implementation time may vary based on environment complexity and client requirements.
What resources are available to help MSPs get started with N2ws?
MSPs have access to onboarding calls, a dedicated Customer Success Manager, video tutorials, user guides, a knowledge base, and a 30-day free trial (no credit card required). Detailed technical documentation is available at docs.n2ws.com/user-guide. Note: Some resources may require registration or partnership status.
Use Cases & Benefits
What problems does N2ws solve for MSPs and their clients?
N2ws addresses high disaster recovery costs, downtime and data loss, ransomware threats, manual backup processes, compliance challenges, complexity in multi-cloud environments, scalability for large data volumes, and long-term backup costs. For example, N2ws reduces long-term backup costs by up to 92% and compute costs by up to 50%. Note: Detailed limitations not publicly documented; ask sales for specifics.
Who are some MSPs or organizations that have succeeded with N2ws?
Zero&One, a MENA AWS Premier Partner, unified multi-tenant backup across a diverse client base and achieved an 85% cost reduction. Other organizations using N2ws include Johnson & Johnson, Dyson, HP, Western Union, and the City of Oakland. For more examples, visit the case studies page. Note: Results may vary by organization and use case.
What industries are represented among N2ws's MSP customers?
Industries include enterprises (e.g., Johnson & Johnson, Dyson), retail & e-commerce (Skechers, Dressbarn), public sector (City of Oakland, Bahrain Ministry), education (St. John's University), transportation & logistics (Deutsche Bahn), nonprofits (Best Friends Animal Society, Goodwill), healthcare & pharmaceutical (Philips, Merck), finance & insurance, IT software, and managed service providers like Zero&One. Note: Industry-specific requirements may affect feature applicability.
Competition & Comparison
How does N2ws compare to AWS Backup for MSPs?
N2ws offers features not available in AWS Backup, such as DR backups of encrypted resources, 60-second backup intervals, multi-gen file/folder level recovery, cross-cloud recovery (AWS and Azure), custom DR retention policies, and archiving to Wasabi. AWS Backup is limited to AWS environments and lacks unified multi-cloud management. Choose N2ws if you need advanced DR features and multi-cloud support; AWS Backup may be sufficient for AWS-only, basic backup needs. Note: AWS Backup may offer simpler integration for AWS-native-only environments.
What advantages does N2ws offer over other cloud backup solutions like Veeam or Druva?
N2ws is purpose-built for AWS and Azure, providing cloud-native integration, immutable air-gapped backups, automated DR drills, and petabyte-scale data management. It offers advanced cost optimization (up to 92% savings on long-term backup costs) and unified multi-cloud management. Other solutions like Veeam or Druva may focus on hybrid or on-premises environments and may require additional tools for multi-cloud management. Choose N2ws for cloud-native, multi-tenant MSP use cases; consider alternatives if you need hybrid or on-premises support. Note: N2ws does not support on-premises backup.
Technical Documentation & Resources
Where can MSPs find technical documentation and support for N2ws?
MSPs can access comprehensive user guides, release notes, RESTful API documentation, data lifecycle management guides, upgrade instructions, and troubleshooting resources at docs.n2ws.com/user-guide and the release documentation category. Note: Some resources may require a support login or partnership status.
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