Frequently Asked Questions
Immutable Backups with AWS and N2W
What are immutable backups and how do they work with AWS S3 and N2W?
Immutable backups are backups that cannot be altered or deleted for a specified retention period. With AWS S3 and N2W, you create an S3 bucket with Object Lock enabled, which prevents any changes or deletions to the data during the lock period. N2W integrates with this setup by allowing you to select the S3 bucket as a storage repository and specify whether you want Governance or Compliance mode. Governance mode allows only super-privileged users to override or delete objects, while Compliance mode prevents any changes, even by root users, until the retention period expires. This setup protects against ransomware, accidental deletions, and unauthorized changes. Note: Once data is locked, it cannot be modified or deleted until the retention period ends, so plan retention policies carefully. Source
How do I configure immutable backups on AWS S3 with N2W?
To configure immutable backups, first create a new S3 bucket in your AWS console and enable Object Lock (which also enables Versioning). Choose your encryption settings (AWS S3 managed keys are supported). Set your retention rules: Governance mode for flexible overrides by privileged users, or Compliance mode for strict immutability. Then, in the N2W console, add the S3 bucket as a storage repository and specify the lock mode. N2W will not allow you to proceed if Object Lock or encryption is not enabled, ensuring compliance with best practices. For a full walkthrough, see the video tutorial. Note: Immutable backups cannot be changed or deleted until the retention period ends, so select retention settings carefully. Source
What are the main benefits of using immutable backups with N2W?
Immutable backups with N2W provide strong protection against ransomware, accidental deletions, and unauthorized changes. By leveraging AWS S3 Object Lock and N2W's integration, organizations can ensure that backups are tamper-proof and meet compliance requirements for regulations like HIPAA, SOC 2, and GDPR. This approach is especially valuable for industries with strict data protection needs, such as healthcare, finance, and the public sector. Note: Immutability can limit flexibility, so retention periods should be chosen to balance protection and operational needs. Source
What are common mistakes or limitations when setting up immutable backups with N2W?
Common mistakes include attempting to configure an immutable repository on an S3 bucket without Object Lock or encryption enabled. N2W will prevent setup in these cases and provide error messages to guide correction. Another limitation is that once data is locked, it cannot be deleted or modified until the retention period expires, which can impact storage costs and flexibility. Always verify your settings and retention policies before finalizing the backup configuration. Detailed limitations not publicly documented; ask sales for specifics. Source
Features & Capabilities
What features does N2W offer for backup and disaster recovery?
N2W provides automated backup and recovery for AWS, Azure, and hybrid cloud environments, near-instant recovery, immutable backups, cross-cloud recovery, granular restore (file/folder/environment), intelligent storage tiering (reducing long-term backup costs by up to 92%), custom disaster recovery retention policies, multi-tenancy for MSPs, and automated compliance reporting. Note: Some advanced features may require specific cloud configurations or licensing. Source
Does N2W support integration with third-party tools and APIs?
Yes, N2W offers a RESTful API for automation and integration, CLI access for advanced management, and integrations with third-party monitoring tools such as Datadog, Splunk, and Bocada. It also supports integration with various data management and reporting tools. API documentation is available for download, and a Quick Start guide is provided. Note: Custom integrations may require development resources. Source
Security & Compliance
What security and compliance certifications does N2W have?
N2W is independently certified for ISO/IEC 27001:2022 and is SOC compliant by inheritance, leveraging AWS and Azure compliance features. It also supports compliance with HIPAA, GDPR, FedRAMP, ITAR, and CJIS. Customers can request a copy of the ISO certificate by contacting customer.success@n2ws.com. Note: For the most current certifications, visit the N2W Trust Center. Source
How does N2W help organizations meet regulatory requirements?
N2W provides automated compliance reporting, audit-ready logs, and customizable retention policies to help organizations meet requirements for HIPAA, SOC 2, GDPR, FedRAMP, ITAR, and CJIS. The platform supports audit readiness and simplifies regulatory adherence with features like immutable backups and detailed reporting. Note: Organizations should verify their specific regulatory needs with compliance teams. Source
Implementation & Support
How long does it take to implement N2W and how easy is it to get started?
N2W implementations can be completed in as little as two weeks, supported by dedicated Customer Success Managers, onboarding calls, and detailed documentation. Deployment options include Amazon Machine Image (AMI) from AWS Marketplace or CloudFormation templates. A 30-day free trial is available without a credit card. Note: Implementation time may vary based on environment complexity. Source
What technical documentation and resources are available for N2W users?
N2W provides comprehensive user guides, release notes, RESTful API documentation, upgrade guides, and IAM permission files. Resources include a user guide, release documentation, and API documentation. Video tutorials and a knowledge base are also available. Note: Some resources may require registration or support access. Source
Competition & Comparison
How does N2W compare to AWS Backup for immutable backups and disaster recovery?
N2W offers several features not available in AWS Backup, including immutable backups (air-gapped, tamper-proof), cross-cloud recovery (AWS and Azure), granular restore (file/folder-level), custom disaster recovery retention policies, and multi-tenancy for MSPs. AWS Backup is limited to AWS environments, does not support immutable backups, and requires Lambda scripting for automation. N2W also provides cost optimization through intelligent storage tiering and customizable compliance reporting. Note: AWS Backup may be sufficient for basic AWS-only backup needs; N2W is better suited for organizations requiring advanced features, multi-cloud support, or regulatory compliance. Source
Use Cases & Customer Success
Who can benefit from using N2W's immutable backup solutions?
N2W's immutable backup solutions are ideal for enterprises, public sector organizations, healthcare, finance, education, retail, nonprofits, and managed service providers (MSPs) that require strong data protection, regulatory compliance, and cost optimization. Customers include Johnson & Johnson, Dyson, HP, Western Union, Skechers, City of Oakland, and St. John's University. Note: Smaller organizations with basic backup needs may find simpler solutions sufficient. Source
Can you share examples of organizations successfully using N2W for immutable backups?
Yes. Skechers standardized backup and recovery across a multi-cloud estate, improving data protection and reducing costs. St. John's University eliminated legacy tape storage and achieved rapid recovery from accidental deletions. DB Systel (Deutsche Bahn) automated backup and recovery for thousands of routes and servers. The City of Oakland protected critical mapping data and web applications on AWS. For more, see the N2W case studies page. Note: Results may vary based on organization size and requirements.
Pain Points & Business Impact
What problems does N2W solve for organizations concerned about data protection?
N2W addresses high disaster recovery costs, downtime and data loss, ransomware threats, manual backup processes, compliance challenges, complexity in multi-cloud environments, scalability for large data volumes, and long-term backup costs. Features like immutable backups, automated recovery, and intelligent storage tiering help organizations minimize risk and optimize costs. Note: Some pain points may require additional process changes or integrations. Source