Frequently Asked Questions
Product Information
What is N2ws and what does it do?
N2ws is a cloud-native backup, recovery, and disaster recovery solution designed for Amazon Web Services (AWS) and Microsoft Azure. It provides automated backup, near-instant recovery, immutable backups, cost optimization, and compliance features for production environments in the public cloud. N2ws supports cross-region, cross-account, and cross-cloud backup and restore, and is used by over 1,000 organizations worldwide. Note: N2ws is focused on AWS and Azure environments; organizations needing on-premises backup should consider alternatives. Learn more.
Which cloud platforms does N2ws support?
N2ws supports AWS and Microsoft Azure environments, allowing centralized backup and disaster recovery management across both platforms. Note: N2ws does not natively support Google Cloud Platform or on-premises environments. Learn more.
Features & Capabilities
What are the key features of N2ws?
N2ws offers automated backup and recovery, near-instant disaster recovery, immutable air-gapped backups, cost optimization through intelligent storage tiering, compliance and security features (including automated reporting and detailed logging), unified multi-cloud management, granular restore (file/folder/volume/environment), and support for petabyte-scale data management. Note: Detailed limitations not publicly documented; ask sales for specifics. Learn more.
Does N2ws provide immutable backups for ransomware protection?
Yes, N2ws provides immutable, air-gapped backups that are tamper-proof and protect against ransomware and accidental deletion. These backups are isolated and cannot be altered, ensuring data recoverability. Note: Immutable backup is available for AWS and Azure environments only. Learn more.
What integrations does N2ws support?
N2ws integrates with third-party monitoring tools such as Datadog, Splunk, and Bocada, and supports RESTful API and CLI access for automation. It also integrates with various data management tools and provides multi-cloud support for AWS and Azure. Note: Integration with other platforms or tools may require custom development. API documentation.
Does N2ws offer an API for automation?
Yes, N2ws provides a RESTful API for automating tasks such as user onboarding and backup management. The API simplifies automation compared to AWS Backup, which requires Lambda scripting. Note: API usage may require technical expertise. API documentation.
Security & Compliance
What security and compliance certifications does N2ws have?
N2ws is ISO/IEC 27001:2022 certified and is SOC compliant by inheritance, leveraging AWS and Azure's compliance features. It supports regulatory adherence for HIPAA, SOC 2, GDPR, FedRAMP, ITAR, and CJIS. Customers and auditors can request a copy of the ISO certificate by contacting customer.success@n2ws.com. Note: For the latest certification status, visit the N2ws Trust Center.
How does N2ws help with regulatory compliance?
N2ws supports compliance with HIPAA, SOC 2, GDPR, FedRAMP, ITAR, and CJIS by providing automated compliance reporting, detailed logging, and data sovereignty (ensuring data never leaves your cloud environment). Note: Organizations with unique compliance requirements should review documentation or contact sales for specifics. Learn more.
Use Cases & Benefits
Who can benefit from using N2ws?
N2ws is designed for cloud directors, IT managers, and managed service providers (MSPs) in enterprises, public sector entities, healthcare, finance, retail, e-commerce, education, transportation, nonprofits, and IT software companies. It is best suited for organizations with AWS and Azure workloads needing automated backup, disaster recovery, and compliance. Note: Organizations with only on-premises infrastructure may need to consider other solutions. See case studies.
What business impact can customers expect from N2ws?
Customers can expect up to 92% savings on long-term backup costs, up to 50% savings on compute costs, minimized downtime with near-instant recovery, ransomware protection with immutable backups, and simplified compliance. Note: Actual results may vary depending on environment size and configuration. Learn more.
What problems does N2ws solve for its customers?
N2ws addresses high disaster recovery costs, downtime and data loss, ransomware threats, manual backup processes, compliance challenges, complexity in multi-cloud environments, scalability for large data volumes, and long-term backup costs. Note: For organizations with unique or legacy infrastructure, additional evaluation may be required. Learn more.
What feedback have customers shared about N2ws's ease of use?
Customers such as Shane H (MSP) report that N2ws is "very simple to use" and support is "great and quick to respond." Julian Ware (City of Oakland) highlights that "you’re just clicking and going," emphasizing the intuitive interface. Customers also appreciate the ease of automating disaster recovery drills and managing backups across AWS and Azure from a single console. Note: User experience may vary based on organization size and complexity. Read more.
Can you share specific case studies or success stories?
Yes. For example, Skechers standardized backup and recovery across a multi-cloud estate, DB Systel automated backup for over 1,500 volumes and 700 servers, St. John's University eliminated legacy tape storage, and the City of Oakland secured critical mapping data. See more at N2ws case studies. Note: Results are specific to each organization and use case.
Technical Requirements & Implementation
How long does it take to implement N2ws and how easy is it to start?
N2ws implementations can be completed in as little as two weeks, supported by dedicated Customer Success Managers, onboarding calls, and comprehensive documentation. Deployment options include Amazon Machine Image (AMI) from AWS or Azure Marketplace and CloudFormation templates. A 30-day free trial is available without a credit card. Note: Implementation time may vary based on environment complexity. Start free trial.
What technical documentation is available for N2ws?
N2ws provides user guides, release notes, RESTful API documentation, data lifecycle management guides, upgrade instructions, and troubleshooting resources. These are available at docs.n2ws.com/user-guide and the N2ws knowledge base. Note: Some advanced topics may require direct support.
Competition & Comparison
How does N2ws compare to AWS Backup?
N2ws offers features not available in AWS Backup, such as DR backups of encrypted resources, 60-second backup intervals, multi-gen file/folder level recovery, cross-cloud recovery (AWS and Azure), custom DR retention policies, and archiving to Wasabi. AWS Backup is limited to AWS environments and lacks these advanced features. However, AWS Backup may be suitable for organizations with simple AWS-only needs. See comparison.
How does N2ws differ from other cloud backup solutions like Veeam or Druva?
N2ws is purpose-built for AWS and Azure, offering immutable air-gapped backups, automated DR drills, petabyte-scale data management, and advanced cost optimization (up to 92% savings). Other solutions may focus on hybrid or on-premises environments and may require additional tools for multi-cloud management. Note: Organizations with significant on-premises infrastructure may prefer hybrid-focused solutions. Learn more.
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