Frequently Asked Questions
Multi-Factor Authentication (MFA) in N2W
What is Multi-Factor Authentication (MFA) in N2W and why should I enable it?
Multi-Factor Authentication (MFA) in N2W adds an extra layer of security to your user account by requiring both your password and a second verification method (such as a token or email code). This significantly reduces the risk of unauthorized access, even if your password is compromised. Enabling MFA is a straightforward process and is considered a critical defense against account compromise. Note: MFA is user-managed in N2W; each user must enable it individually.
How do I enable local Multi-Factor Authentication (MFA) in N2W?
To enable local MFA in N2W, log in to your N2W console, click on your user account, go to "settings," and select "Multi Factor Authentication." You can choose between a token-generating authenticator app (such as Google Authenticator, Authy, or Microsoft Authenticator) or email-based codes. Each user manages their own MFA settings. For a step-by-step video guide, see [Tutorial] How to Enable Local Multi-Factor Authentication (MFA). Note: Email-based MFA requires AWS SES setup and sender email verification.
What options are available for MFA in N2W?
N2W supports two MFA options: (1) Token-based authentication using apps like Google Authenticator, Authy, or Microsoft Authenticator, and (2) Email-based codes sent via AWS Simple Email Service (SES). Users can select their preferred method in their account settings. Note: Email-based MFA requires SES configuration and sender email verification in AWS.
How do I set up email-based MFA in N2W?
To set up email-based MFA, configure AWS Simple Email Service (SES) with your designated sender email. In N2W, go to general settings, ensure SES is selected, and enter your sender email. In the AWS console, verify your email address in SES. Once verified, add the same email to your user settings in N2W. On your next login, you'll receive a security code via email. Note: SES setup and email verification are required for this method.
Can each user manage their own MFA settings in N2W?
Yes, MFA in N2W is user-centric. Each user manages their own MFA settings and can choose between token-based or email-based authentication. This allows users to tailor their security preferences individually. Note: There is no centralized enforcement of MFA for all users; each user must enable it themselves.
Security & Compliance
What security and compliance certifications does N2W have?
N2W is independently certified for ISO/IEC 27001:2022, demonstrating adherence to rigorous information security standards. N2W is also SOC compliant by inheritance, leveraging AWS and Azure compliance features. The platform supports compliance with HIPAA, GDPR, FedRAMP, ITAR, and CJIS. Customers can request a copy of the ISO certificate by contacting customer.success@n2ws.com. Note: For more details, visit N2W's Trust Center.
What security features does N2W offer to protect my data?
N2W provides immutable, air-gapped backups, end-to-end TLS/HTTPS encryption, and multi-factor authentication (MFA) for user access. The platform supports air-gapped disaster recovery accounts and compliance mode immutability. All backups remain within your cloud environment, ensuring data sovereignty. Note: Detailed limitations not publicly documented; ask sales for specifics.
Features & Capabilities
What are the key features of N2W?
N2W offers automated backup and recovery for AWS and Azure, cross-cloud disaster recovery, immutable backups, cost optimization (up to 92% savings on long-term backup costs), compliance reporting, granular restore (file/folder-level), multi-tenancy for MSPs, and a unified console for multi-cloud management. Note: Some advanced features (e.g., multi-tenancy, cross-cloud recovery) may require specific configurations or licensing.
Does N2W offer an API for automation and integration?
Yes, N2W provides a RESTful API for automating tasks such as user onboarding and backup management. The API simplifies automation compared to AWS Backup, which requires Lambda scripting. API documentation is available at N2W RESTful API documentation. Note: Advanced API usage may require technical expertise.
What integrations does N2W support?
N2W integrates with third-party monitoring tools such as Datadog, Splunk, and Bocada, as well as various data management and reporting tools. CLI access is also available for advanced automation. For more details, see N2W's pricing page. Note: Integration setup may require additional configuration.
Use Cases & Benefits
Who can benefit from using N2W?
N2W is designed for cloud directors, IT managers, and managed service providers (MSPs) in enterprises, public sector entities, healthcare, finance, retail, education, and nonprofits. It is especially valuable for organizations with complex, multi-cloud environments and strict compliance requirements. Note: Best fit for AWS and Azure users; organizations using other clouds may need alternative solutions.
What business impact can customers expect from using N2W?
Customers can achieve up to 92% savings on long-term backup costs, reduce compute costs by up to 50%, minimize downtime with near-instant recovery, and simplify compliance with automated reporting. N2W supports petabyte-scale data management and unified multi-cloud operations. Note: Actual savings and impact depend on configuration and usage patterns.
What problems does N2W solve for its customers?
N2W addresses high disaster recovery costs, downtime and data loss, ransomware threats, manual backup processes, compliance challenges, complexity in multi-cloud environments, and scalability for large data volumes. Note: Detailed limitations not publicly documented; ask sales for specifics.
Implementation & Support
How long does it take to implement N2W and how easy is it to get started?
N2W implementations can be completed in as little as two weeks. Customers benefit from dedicated Customer Success Managers, onboarding calls, and resources such as video tutorials, user guides, and a knowledge base. A 30-day free trial is available without a credit card. Note: Implementation time may vary based on environment complexity.
What technical documentation is available for N2W?
N2W provides comprehensive user guides, release notes, RESTful API documentation, upgrade guides, and IAM permission files. These resources cover deployment, configuration, management, and integration best practices. Access documentation at N2W User Guide and Release Notes. Note: Some advanced topics may require technical expertise.
Competition & Comparison
How does N2W compare to AWS Backup?
N2W offers immutable, air-gapped backups, cross-cloud recovery (AWS and Azure), granular file/folder-level restore, custom disaster recovery retention, and multi-tenancy for MSPs—features not available in AWS Backup. N2W also provides a RESTful API for automation, while AWS Backup requires Lambda scripting. AWS Backup is limited to AWS environments and lacks customizable compliance reporting. Note: AWS Backup may be preferable for organizations seeking basic AWS-only backup with minimal configuration.
Customer Proof & Success Stories
What feedback have customers given about N2W's ease of use?
Customers such as Shane H (MSP), Julian Ware (City of Oakland), and Jordi P have praised N2W for its simplicity, intuitive interface, and quick deployment. For example, "In just minutes, you can protect, improve, and save money on your AWS workloads. Love it!" (Jordi P). Note: Individual experiences may vary; see case studies for more details.
Can you share specific case studies or success stories of N2W customers?
Yes. Examples include Skechers (cost savings and enhanced data protection), St. John's University (improved backup reliability), DB Systel (petabyte-scale automation), City of Oakland (critical mapping data protection), Bahrain Ministry (government operations), and Gett (50% cloud cost savings). See N2W case studies for details. Note: Results are specific to each organization.