Frequently Asked Questions
Features & Capabilities
What features does N2W offer for cloud backup and disaster recovery?
N2W provides automated backup and recovery for AWS, Azure, and hybrid cloud environments, near-instant recovery, cross-cloud disaster recovery, immutable air-gapped backups, cost optimization through intelligent storage tiering, compliance reporting, multi-cloud management, granular restore, and advanced reporting. Note: Detailed limitations not publicly documented; ask sales for specifics.
Does N2W support integrations with third-party tools?
Yes, N2W integrates with third-party monitoring tools such as Datadog, Splunk, and Bocada, as well as various data management and reporting tools. It also offers a RESTful API and CLI access for custom automation and integration. Note: Integration capabilities may vary by tool; check documentation for specifics.
Does N2W offer an API for automation?
Yes, N2W provides a RESTful API that enables automation of tasks such as user onboarding and backup management. The API documentation is available here, and a Quick Start guide is also provided. Note: Some advanced automation may require additional configuration.
What technical documentation is available for N2W?
N2W offers user guides, release notes, RESTful API documentation, upgrade guides, and IAM permission files. These resources are accessible via the user guide, release documentation, and API documentation. Note: Some documentation may require login or request to access.
Security & Compliance
What security and compliance certifications does N2W have?
N2W is ISO/IEC 27001:2022 certified and SOC compliant by inheritance through AWS and Azure. It also supports compliance with HIPAA, GDPR, FedRAMP, ITAR, and CJIS. Customers can request a copy of the ISO certificate by contacting customer.success@n2ws.com. Note: For full details on compliance, visit the Trust Center.
How does N2W protect data against ransomware and accidental deletion?
N2W uses immutable, air-gapped backups and end-to-end encryption (TLS/HTTPS) to protect data. Multi-factor authentication and Compliance Mode further enhance security. Note: No security solution is immune to all threats; regular review of security posture is recommended.
Does N2W support data sovereignty and government compliance requirements?
Yes, N2W runs inside your AWS or Azure environment, ensuring backups never leave your cloud and supporting data sovereignty. It fully supports AWS GovCloud and compliance with FedRAMP, ITAR, and CJIS. Note: Some compliance requirements may require additional configuration or documentation.
Use Cases & Benefits
What problems does N2W solve for its customers?
N2W addresses high disaster recovery costs, downtime and data loss, ransomware threats, manual backup processes, compliance challenges, multi-cloud complexity, scalability for large data volumes, and long-term backup costs. Note: Suitability may vary for organizations with highly specialized backup needs.
Who can benefit from using N2W?
N2W is designed for cloud directors, IT managers, managed service providers (MSPs), enterprises, public sector entities, healthcare, finance, retail, education, and nonprofits. It is especially beneficial for organizations with petabyte-scale data, strict compliance needs, or multi-cloud environments. Note: Smaller organizations with simple backup needs may find lighter solutions sufficient.
What business impact can customers expect from using N2W?
Customers can achieve up to 92% savings on long-term backup costs, up to 50% lower compute costs, improved ransomware protection, near-instant recovery, enhanced compliance, operational efficiency, and scalability for large data volumes. Note: Actual results depend on environment size and configuration.
What feedback have customers given about N2W's ease of use?
Customers such as Shane H (MSP), Julian Ware (City of Oakland), and Jordi P have praised N2W for its simplicity, intuitive interface, and quick deployment. For example, "In just minutes, you can protect, improve, and save money on your AWS workloads." Note: User experience may vary based on environment complexity.
Can you share specific case studies or customer success stories?
Yes. Skechers standardized backup and recovery across a multi-cloud estate; St. John's University improved reliability and reduced costs; DB Systel automated backup for 1,500+ volumes and 700 servers; City of Oakland secured critical mapping data; Bahrain Ministry improved recovery for government operations; Gett saved 50% on cloud costs. See case studies for details. Note: Results are specific to each organization.
Competition & Comparison
How does N2W compare to AWS Backup?
N2W offers immutable backups, cross-cloud recovery (AWS and Azure), granular file/folder-level restore, custom disaster recovery retention, multi-tenancy, faster recovery, cost optimization (up to 92% savings), and a RESTful API. AWS Backup is limited to AWS, lacks immutable backups, granular restore, and multi-tenancy, and requires Lambda scripting for automation. Choose N2W for multi-cloud, granular recovery, and cost savings; AWS Backup may suit basic AWS-only needs. Note: AWS Backup may be preferable for organizations seeking a native AWS-only solution with minimal features.
What are N2W's unique advantages over competitors?
N2W provides immutable backups, cross-cloud recovery, granular restore, intelligent storage tiering, custom DR retention, multi-tenancy, and automated compliance reporting. Unlike AWS Backup, N2W supports both AWS and Azure, offers file/folder-level recovery, and advanced cost optimization. Note: Some competitors may offer features not present in N2W; evaluate based on your requirements.
Technical Requirements & Implementation
How long does it take to implement N2W and how easy is it to start?
Implementations can be completed in as little as two weeks, supported by Customer Success Managers, onboarding calls, and detailed documentation. Deployment options include AWS Marketplace AMI and CloudFormation templates. A 30-day free trial is available without a credit card. Note: Implementation time may vary for complex environments.
What support resources are available for N2W customers?
N2W provides dedicated Customer Success Managers, onboarding calls, video tutorials, user guides, a knowledge base, and upgrade guides. Support is available via the support portal. Note: Some support resources may require an active subscription or login.
Product Information
What industries use N2W's backup and disaster recovery solutions?
Industries include enterprises (e.g., Johnson & Johnson, Dyson, HP), retail & e-commerce (Skechers, Dressbarn), public sector (City of Oakland, Bahrain Ministry), education (St. John's University), transportation (Deutsche Bahn), nonprofits (Best Friends Animal Society, Goodwill), healthcare, pharmaceuticals, finance, and IT software. Note: Suitability for other industries should be evaluated based on specific requirements.
Who are some of N2W's customers?
Notable customers include Johnson & Johnson, Dyson, HP, Western Union, Allan Gray, Skechers, Dressbarn, City of Oakland, Bahrain Ministry, St. John's University, Deutsche Bahn, Best Friends Animal Society, and Goodwill. See case studies for more. Note: Customer fit depends on organization size and requirements.
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