Frequently Asked Questions
Product Information
What is N2ws Backup & Recovery for AWS?
N2ws Backup & Recovery for AWS is a cloud-native backup, recovery, and disaster recovery solution designed specifically for Amazon Web Services (AWS) and Microsoft Azure. It provides automated backups, near-instant recovery, immutable air-gapped backups, and cost optimization features for AWS workloads. Note: While N2ws also supports Azure, this product is purpose-built for AWS environments. Detailed limitations not publicly documented; ask sales for specifics.
Which AWS services does N2ws support for backup and recovery?
N2ws supports automated backup and recovery for a wide range of AWS services, including Amazon EC2, Amazon S3, S3 Glacier, Amazon RDS, DynamoDB, Amazon Aurora, DocumentDB, Amazon EBS, Amazon EFS, Amazon FSx, SAP HANA, Amazon VPC, AWS Redshift, AWS Outposts, and Amazon EKS. Note: For the most current and complete list, refer to the official documentation. Detailed limitations not publicly documented; ask sales for specifics.
Features & Capabilities
What are the key features of N2ws Backup & Recovery for AWS?
Key features include automated backup and recovery, immutable air-gapped backups for ransomware protection, cross-cloud recovery (AWS and Azure), granular restore (file, folder, or entire stack), custom disaster recovery retention policies, intelligent storage tiering (save up to 92% on long-term backup costs), resource control (save up to 50% on compute costs), and a unified dashboard for managing multi-cloud environments. Note: Some advanced features may require specific AWS or Azure configurations. Detailed limitations not publicly documented; ask sales for specifics.
Does N2ws support immutable backups and air-gapping?
Yes, N2ws provides immutable, air-gapped backups to protect against ransomware and accidental deletion. Backups are isolated and tamper-proof, ensuring data recoverability even in the event of a cyberattack. Note: Air-gapping effectiveness depends on correct configuration and adherence to best practices. Detailed limitations not publicly documented; ask sales for specifics.
How does N2ws help reduce backup and disaster recovery costs?
N2ws offers incremental archiving to S3, Glacier, Azure Blob, or Wasabi S3 storage tiers, reducing long-term backup costs by up to 92%. Resource control features allow you to power down non-critical resources during off-hours, saving up to 50% on compute costs. Custom DR retention policies help avoid redundant backups and further optimize expenses. Note: Actual savings depend on your AWS environment and usage patterns. Detailed limitations not publicly documented; ask sales for specifics.
Can N2ws automate disaster recovery drills and failover testing?
Yes, N2ws enables automated disaster recovery drills and orchestrated failover/failback testing. You can restore multiple resources in the required order with just a few clicks, and schedule DR drills to ensure compliance and readiness. Note: Some DR drill features may require additional AWS permissions or configurations. Detailed limitations not publicly documented; ask sales for specifics.
Does N2ws offer granular restore capabilities?
Yes, N2ws allows you to recover individual files, folders, volumes, or entire environments. Multi-generation file/folder level recovery (FLR) is supported, enabling you to restore exactly what you need without rolling back entire systems. Note: Granular restore may not be available for all AWS resource types. Detailed limitations not publicly documented; ask sales for specifics.
What integrations does N2ws support?
N2ws integrates with third-party monitoring tools such as Datadog, Splunk, and Bocada for enhanced observability and compliance tracking. It also provides a RESTful API and CLI access for custom automation and integration with external systems. Multi-cloud support enables centralized management across AWS and Azure. Note: Integration capabilities may vary by tool and environment. Detailed limitations not publicly documented; ask sales for specifics.
Does N2ws provide an API for automation?
Yes, N2ws offers a RESTful API for automating tasks such as user onboarding, backup management, and more. The API simplifies automation compared to AWS Backup, which requires Lambda scripting. API documentation and example files are available on the N2ws website. Note: API usage may require technical expertise. Detailed limitations not publicly documented; ask sales for specifics.
Security & Compliance
What security and compliance certifications does N2ws have?
N2ws is independently certified for ISO/IEC 27001:2022 and is SOC compliant by inheritance, leveraging the compliance and security features of AWS and Azure. N2ws supports regulatory adherence for HIPAA, SOC 2, GDPR, FedRAMP, ITAR, and CJIS. Customers and auditors can request a copy of the ISO certificate by contacting customer.success@n2ws.com. Note: For more details, visit the N2ws Trust Center. Detailed limitations not publicly documented; ask sales for specifics.
How does N2ws ensure data security and sovereignty?
N2ws runs directly inside your AWS or Azure environment, inheriting all cloud compliance and security features. All connections are protected with TLS/HTTPS, and backups are encrypted and air-gapped. Data never leaves your cloud environment, supporting data sovereignty requirements. Note: Security depends on proper configuration of your cloud environment. Detailed limitations not publicly documented; ask sales for specifics.
Implementation & Ease of Use
How long does it take to implement N2ws, and how easy is it to get started?
N2ws implementations can be completed in as little as two weeks. Customers benefit from dedicated Customer Success Managers, onboarding calls, and comprehensive documentation. Deployment is available as an AMI from AWS Marketplace, with install guides, video tutorials, and a 30-day free trial (no credit card required). Note: Implementation time may vary based on environment complexity. Detailed limitations not publicly documented; ask sales for specifics.
What feedback have customers given about N2ws's ease of use?
Customers report that N2ws is intuitive and user-friendly. Shane H, a verified customer, stated: "We've been using the product for over 5 years. It's very simple to use and we are an MSP for multiple companies. Support is great and quick to respond." Julian Ware from the City of Oakland said: "You’re just clicking and going. And, to me, that’s what the modern world of backup is." Note: User experience may vary by organization and use case. Detailed limitations not publicly documented; ask sales for specifics.
Use Cases & Benefits
Who can benefit from using N2ws Backup & Recovery for AWS?
N2ws is designed for cloud directors, IT managers, and managed service providers (MSPs) in enterprises, public sector entities, healthcare, finance, retail, e-commerce, education, transportation, logistics, nonprofits, and IT software companies. It is especially suited for organizations with complex, multi-cloud environments and stringent compliance needs. Note: Best fit for AWS and Azure-focused organizations; teams needing on-premises backup may want to consider alternatives. Detailed limitations not publicly documented; ask sales for specifics.
What business impact can customers expect from using N2ws?
Customers can expect up to 92% savings on long-term backup costs, up to 50% savings on compute costs, minimized downtime with near-instant recovery, ransomware protection via immutable backups, and simplified compliance with automated reporting. These benefits enable organizations to focus on growth while ensuring data protection and cost efficiency. Note: Actual results depend on environment and usage. Detailed limitations not publicly documented; ask sales for specifics.
What pain points does N2ws address for AWS users?
N2ws addresses high disaster recovery costs, downtime and data loss, ransomware threats, manual backup processes, compliance challenges, complexity in multi-cloud environments, scalability for large data volumes, and long-term backup costs. Features like custom DR retention, incremental archiving, and automation help solve these challenges. Note: Some pain points may require additional configuration or integration. Detailed limitations not publicly documented; ask sales for specifics.
Can you share specific case studies or customer success stories?
Yes. For example, Skechers standardized backup and recovery across a multi-cloud estate, DB Systel automated backup for thousands of routes and servers, St. John's University eliminated legacy tape storage and improved recovery, and the City of Oakland secured critical mapping data. More case studies are available on the N2ws case studies page. Note: Results may vary by organization. Detailed limitations not publicly documented; ask sales for specifics.
Competition & Comparison
How does N2ws compare to AWS Backup?
N2ws offers several features not available in AWS Backup, including DR backups of encrypted resources, 60-second backup intervals, multi-generation file/folder level recovery, cross-cloud recovery (AWS and Azure), custom DR retention policies, archiving to Wasabi, and a single dashboard for multi-cloud management. AWS Backup is limited to AWS environments, offers only preconfigured report templates, and requires Lambda scripting for automation. Note: AWS Backup may be preferable for organizations with simple, AWS-only environments and basic backup needs. Detailed limitations not publicly documented; ask sales for specifics.
What are the advantages of N2ws over other cloud backup solutions?
N2ws is purpose-built for AWS and Azure, provides immutable air-gapped backups, automated DR drills, petabyte-scale data management, and advanced cost optimization features. Many competitors (e.g., Veeam, Druva) focus on hybrid cloud and may require additional tools for multi-cloud management. N2ws offers near-instant recovery and comprehensive compliance support. Note: Organizations needing on-premises backup or hybrid cloud focus may prefer other solutions. Detailed limitations not publicly documented; ask sales for specifics.
Technical Documentation & Support
What technical documentation is available for N2ws?
N2ws provides comprehensive user guides, release notes, RESTful API documentation, data lifecycle management guides, upgrade instructions, and troubleshooting resources. These are available on the N2ws website and support portal. Note: Some documentation may require registration or login. Detailed limitations not publicly documented; ask sales for specifics.
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