Frequently Asked Questions

Backup Responsibility & AWS Shared Responsibility Model

What is the AWS Shared Responsibility Model and how does it affect my backup strategy?

The AWS Shared Responsibility Model divides security responsibilities between AWS and the customer. AWS manages the security of the cloud (infrastructure, physical facilities), while customers are responsible for the security in the cloud—including data protection, backup, and disaster recovery. This means you must regularly back up your AWS data and workloads, as AWS does not automatically create backup copies of your workloads. If you accidentally delete data or experience a security incident, recovery is your responsibility. Note: AWS provides tools like EBS snapshots, APIs, and CLIs, but configuring and automating backups is up to you. [Source]

Why isn't AWS responsible for backing up my data?

AWS is responsible for the security and durability of its infrastructure, but customers are responsible for protecting their own data, including backups. If you accidentally terminate a workload or suffer a security incident, AWS assumes no responsibility for data recovery. You must implement your own backup and disaster recovery solutions to ensure data availability and integrity. Note: Relying solely on AWS's infrastructure durability does not protect against human error or malicious attacks. [Source]

Features & Capabilities

What features does N2W offer for AWS backup and disaster recovery?

N2W provides automated backup and recovery for AWS (and Azure) environments, including EC2 instances, EBS volumes, RDS databases, and Redshift clusters. Key features include immutable, air-gapped backups, cross-cloud recovery (AWS and Azure), granular restore (file, folder, or full environment), custom disaster recovery retention policies, intelligent storage tiering (reducing backup costs by up to 92%), and a unified management console. Note: N2W is best suited for organizations needing advanced automation and compliance; teams with only basic AWS backup needs may find AWS Backup sufficient. [Source]

Does N2W support automation and integrations?

Yes, N2W offers a RESTful API for automating tasks such as user onboarding and backup management, as well as CLI access for advanced workflow automation. It integrates with third-party monitoring tools like Datadog, Splunk, and Bocada, and supports various data management tools. API documentation is available at this link. Note: Some integrations may require additional configuration or technical expertise. [Source]

What technical documentation is available for N2W?

N2W provides extensive technical documentation, including a user guide (User Guide), release notes, RESTful API documentation, upgrade guides, and IAM permission files. These resources cover deployment, configuration, management, and compliance best practices. Note: Some advanced topics may require direct support or consultation. [Source]

Security & Compliance

What security and compliance certifications does N2W have?

N2W is ISO/IEC 27001:2022 certified and SOC compliant by inheritance (leveraging AWS and Azure compliance). It also supports HIPAA, GDPR, FedRAMP, ITAR, and CJIS compliance. Customers can request a copy of the ISO certificate by contacting customer.success@n2ws.com. Note: For specific regulatory requirements, consult with your compliance team or N2W support. [Source]

How does N2W protect against ransomware and accidental deletion?

N2W uses immutable, air-gapped backups that are tamper-proof and cannot be deleted or altered by ransomware or user error. Backups are encrypted end-to-end and can be isolated in disaster recovery accounts. Compliance Mode immutability and multi-factor authentication further enhance protection. Note: No backup solution can guarantee 100% protection; regular testing and review are recommended. [Source]

Implementation & Ease of Use

How long does it take to implement N2W, and how easy is it to get started?

N2W implementations can be completed in as little as two weeks, supported by dedicated Customer Success Managers, onboarding calls, and detailed documentation. Deployment options include Amazon Machine Image (AMI) from AWS Marketplace or CloudFormation templates. A 30-day free trial is available with no credit card required. Note: Implementation time may vary for complex environments. [Source]

What feedback have customers given about N2W's ease of use?

Customers have praised N2W for its simplicity and user-friendly features. For example, Shane H. (MSP) said, "It's very simple to use and we are an MSP for multiple companies. Support is great and quick to respond." Julian Ware (City of Oakland) noted, "You’re just clicking and going. And, to me, that’s what the modern world of backup is." Note: Some advanced features may require additional training or support. [Source]

Use Cases & Industries

Who can benefit from using N2W?

N2W is designed for cloud directors, IT managers, and managed service providers (MSPs) managing AWS and Azure environments. It is used by enterprises (e.g., Johnson & Johnson, Dyson), public sector entities (e.g., City of Oakland), healthcare, finance, retail, education, and nonprofits. N2W is best for organizations needing advanced backup, compliance, and cost optimization. Note: Small teams with basic backup needs may not require all N2W features. [Source]

What industries are represented in N2W's case studies?

N2W's case studies include enterprises (Johnson & Johnson, Dyson, HP), retail (Skechers, Dressbarn), public sector (City of Oakland, Bahrain Ministry), education (St. John's University), transportation (Deutsche Bahn), nonprofits (Best Friends Animal Society, Goodwill), healthcare (Philips, Merck), finance, and IT software companies. Note: Industry-specific compliance or integration needs should be reviewed before deployment. [Source]

Can you share specific customer success stories using N2W?

Yes. Skechers standardized backup and recovery across a multi-cloud estate, improving data protection and reducing costs (case study). St. John's University eliminated legacy tape storage and achieved rapid recovery from accidental deletions (case study). DB Systel automated backup for over 1,500 volumes and 700 servers (case study). Note: Results may vary based on environment and implementation. [Source]

Problems Solved & Business Impact

What problems does N2W solve for AWS customers?

N2W addresses high disaster recovery costs (saving up to 92% on long-term backup costs), downtime and data loss (near-instant recovery), ransomware threats (immutable backups), manual backup processes (automation), compliance challenges (automated reporting), multi-cloud complexity (unified console), scalability (petabyte-scale support), and long-term storage costs (intelligent tiering). Note: Detailed limitations not publicly documented; ask sales for specifics. [Source]

What business impact can customers expect from using N2W?

Customers can expect cost savings (up to 92% on backup storage, 50% on compute), improved data protection (immutable backups, rapid recovery), enhanced compliance (automated reporting), operational efficiency (automation, unified management), scalability (petabyte-scale), and business continuity (minimized downtime). Note: Actual impact depends on environment and usage. [Source]

Competition & Comparison

How does N2W compare to AWS Backup?

N2W offers immutable, air-gapped backups (not available in AWS Backup), cross-cloud recovery (AWS and Azure), granular restore (file/folder-level), custom DR retention policies, multi-tenancy for MSPs, and intelligent storage tiering (reducing costs by up to 92%). AWS Backup is limited to AWS, lacks file/folder-level recovery, and requires Lambda scripting for automation. Choose N2W for advanced automation, compliance, and multi-cloud support; choose AWS Backup for basic AWS-only backup needs. Note: AWS Backup may be simpler for small, single-account environments. [Source]

The Blue Is You: AWS Shared Responsibility Model and the Need for Backup

Many enterprises that have elected to use Amazon for their cloud services assume data protection and security are taken care of. However, they're missing something.
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The Blue is You!

You must regularly backup your AWS data and workloads – here’s why.

So, you’re planning to (or have already) switched to Amazon Web Services (AWS) cloud computing from the more “traditional” on-site infrastructure model for its many advantages including convenience, scalability, costs, and security.  Or maybe you’re an enterprise who was ‘born in the cloud’ and have been enjoying the robustness and scalability that the Amazon Cloud offers.

Unfortunately, many companies don’t realize that they need additional backup and disaster recovery. They assume that Amazon’s services, like S3, are durable, redundant and, thus, mitigate any risk of downtime from a failure, error, outage or security attack. However, we’re here to explain that this is extremely risky thinking and, in fact, is downright false. Data backup and security of your cloud environment is essential and is on YOU, not AWS. 

The AWS shared responsibility model details “security OF the cloud” versus “security IN the cloud”. But what is this all about? While the “cloud” itself is secured by AWS, everything within that cloud is your responsibility.

“Security and compliance is a shared responsibility between AWS and the customer.”

While cloud computing and AWS are changing the way enterprises manage and store data and are relieving the operational burden associated with maintaining physical data centers and infrastructure, YOU are STILL responsible for deploying, configuring, and maintaining the security of everything within your cloud.

The AWS shared responsibility model video further explains that Amazon is responsible for its various services and infrastructure that offer features that will secure workloads and other assets. AWS services operate, manage, and control the physical security of the facilities in which services are operating. This allows AWS customers to shed their infrastructure headache.

AWS customers no longer have to think about backup power generators or the temperature in a server room. AWS customers can instead focus on managing their core business and leave the management of data center facilities to the pros at AWS. AWS customers, in turn, must take responsibility on their end by choosing which Amazon services to utilize in order to fully protect the availability and integrity of their cloud data.

They must also be sure to meet their specific organizational requirements (RTO and RPO for example) for protecting that data. For example, they may be diligent in the implementation of patches and updates but NOT configure security groups, IAM or cross-region disaster recovery and this is where massive holes in backup and security can occur. If an AWS customer accidentally terminates a workload without having a backup copy, AWS assumes no responsibility.

You, as the customer should not assume AWS created backup copies of all their workloads. The shared responsibility model clearly states that the customer data in AWS along with the platform, operating system, and security settings are all customer responsibilities. This includes ensuring that your AWS environment is secure and protected. “Secure and protected” obviously includes the need to backup your data!

In addition to human error, we have seen major hardware outages in the case of large enterprises like Netflix and Salesforce in which downtime could have easily been prevented with an additional backup solution. We have also seen security threats from malicious attacks completely thwarted with the right backup in place. The AWS portion of responsibility includes the security of the cloud. The customer is responsible for the security of the data in the cloud. AWS provides a durable infrastructure with extremely low failure rates. AWS also provides tools needed to protect that data in the event of failure.

These tools include:

  • EBS snapshots (Block-level incremental backups)
  • Regions
  • Availability Zones
  • APIs
  • CLIs
  • Automation via Lambda Scripts
The AWS Shared Responsibility Model chart

As an AWS customer, you can ensure resilience by creating Snapshot backups of EBS volumes.

The Snapshots are stored in an S3-like format and are highly available. This means that the workload you accidentally terminated can be recovered VERY quickly (30-seconds-or–less quickly). Making sure Snapshot backups are happening on a regular basis is in the blue section of the shared responsibility model, and the blue is you!

You can automate Snapshot backups using Lambda scripts and the AWS CLI and APIs. OR you can choose to shed your backup headache (without resorting to custom scripts) by selecting N2WS from the AWS marketplace. We protect AWS data and workloads from outages, failures, and accidents by leveraging the native tools AWS provides for backup, including Snapshots and the AWS APIs.

By choosing N2WS, you arm yourself with the top-selected backup and DR solution for AWS. You can now recover from outages, failures, and accidents in 30 seconds and you don’t have to remember to create backups. We also add a lot of other necessary features, including reports, audits, dashboards, and alerts. So, given that you’re a responsible person, you want to choose the BEST protection solution for your AWS infrastructure.

Whatever you choose for backup and DR, don’t choose to ignore your responsibilities. Remember… the blue section of the AWS responsibility model is the customer’s responsibility; the blue is you! Want to know what other responsible world-leading organizations like Harvard, Yale, and NASA are using to secure their clouds?

N2WS Backup & Recovery is a native cloud backup, recovery, and disaster recovery solution for Amazon EC2 instances, EBS volumes, RDS databases and Redshift Clusters. Our easy-to-use automation tool utilizes AWS EBS and RDS snapshots, directly connecting to users’ AWS infrastructure to perform automated backups. To learn more about N2WS and how to give your team the ability to back up data as often as needed and recover it far more quickly, try our 30-day free trial. (No credit card needed, and it takes mere minutes to configure).

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