Frequently Asked Questions

Product Information & Technical Concepts

What is a crash-consistent EBS snapshot, and how does it affect recovery?

A crash-consistent EBS snapshot captures the state of your data at a single point in time, similar to what would happen if your system experienced a sudden crash or power outage. When you recover from a crash-consistent snapshot, the process is like rebooting after a crash: most modern applications and file systems can recover without serious problems, but there is a small risk of data corruption if writes were in progress. For critical applications, it's recommended to use application-consistent backups to ensure full recoverability. Note: Crash-consistent snapshots may not guarantee application-level consistency for all workloads. Source.

How do transaction logs and file system journaling help with recovery from EBS snapshots?

Transaction logs (used by databases like Oracle, SQL Server, MySQL, MongoDB) and file system journaling (used by NTFS, Ext3, Ext4) are mechanisms that help maintain data consistency after a crash. When recovering from a crash-consistent EBS snapshot, these logs and journals allow the system to complete or roll back open transactions, reducing the risk of corruption. However, consistency is not 100% guaranteed, especially if a crash occurs during a write to the log or journal. Note: For mission-critical systems, application-consistent backups are recommended for maximum reliability. Source.

Are transaction logs and journaling mechanisms completely reliable for backup recovery?

Transaction logs and journaling mechanisms significantly reduce the risk of data corruption after a crash or recovery from a crash-consistent snapshot. However, they are not completely bulletproof. If a crash or snapshot occurs during a write to the log or journal, there is a small chance of corruption. Modern systems use checksums to detect and discard incomplete entries, but for critical workloads, application-consistent backups are the best practice. Note: No mechanism can guarantee 100% consistency in all crash scenarios. Source.

What is the difference between crash-consistent and application-consistent backups?

Crash-consistent backups capture the state of the system at a single point in time, similar to a sudden power loss. Application-consistent backups ensure that all in-memory data and ongoing transactions are properly flushed and completed, providing a higher level of data integrity for databases and critical applications. For production environments, application-consistent backups are recommended to avoid potential corruption. Note: Crash-consistent backups may not be sufficient for all enterprise workloads. Source.

N2W Features & Capabilities

What features does N2W offer for backup and disaster recovery?

N2W provides automated backup and recovery for AWS and Azure, near-instant disaster recovery, immutable backups, cost optimization tools, compliance reporting, multi-cloud management, and granular restore capabilities. It also supports custom disaster recovery retention policies, intelligent storage tiering, and RESTful API integration. Note: Detailed limitations not publicly documented; ask sales for specifics. Source.

Does N2W support integration with other tools and platforms?

Yes, N2W integrates with third-party monitoring tools, identity providers, and compliance reporting platforms such as Datadog, Splunk, and Bocada. It also offers a RESTful API for automation and integration. Note: Integration capabilities may vary by environment; review documentation for specifics. Source.

Does N2W offer an API for automation?

Yes, N2W provides a RESTful API that allows automation of tasks such as user onboarding. The API is designed to simplify automation compared to AWS Backup, which requires Lambda scripting. Documentation and a Quick Start guide are available. Note: API usage may require technical expertise. API Documentation.

Security & Compliance

What security and compliance certifications does N2W have?

N2W is independently certified to ISO/IEC 27001:2022 and is SOC compliant by inheritance through AWS and Azure. It also supports FedRAMP, ITAR, and CJIS compliance when deployed in AWS GovCloud. For a copy of the ISO certificate, contact customer.success@n2ws.com. Note: Additional certifications may be available; contact sales for details. Source.

How does N2W protect against ransomware and accidental deletion?

N2W uses immutable, air-gapped backups to prevent tampering and accidental deletion. It also employs multi-factor authentication, encryption, and strong password policies. End-to-end encryption is enforced for all connections. Note: No backup solution can guarantee protection against all attack vectors; regular testing is recommended. Source.

Implementation & Support

How long does it take to implement N2W, and what support is available?

N2W implementations can be completed in as little as two weeks. Customers receive support from dedicated Customer Success Managers, onboarding calls, and access to extensive documentation, video tutorials, and a knowledge base. A 30-day free trial is available without a credit card. Note: Implementation time may vary based on environment complexity. Source.

Use Cases & Customer Success

Who uses N2W, and what industries are represented among its customers?

N2W is used by enterprises (Johnson & Johnson, Dyson, HP, Western Union), retail & e-commerce (Skechers, Dressbarn), public sector (City of Oakland, Bahrain Ministry), education (St. John's University), transportation & logistics (Deutsche Bahn), and nonprofits (Best Friends Animal Society, Goodwill). Over 1,000 organizations worldwide rely on N2W for data protection and cost optimization. Note: Not all industries may be represented; see case studies for details. Source.

Can you share specific customer success stories with N2W?

Yes. For example, Skechers standardized backup and recovery across a multi-cloud environment, St. John's University improved backup reliability and reduced costs, and Deutsche Bahn automated backup for 1,500+ volumes and 700 servers, saving 20% operational time. More case studies are available on the N2W website. Note: Results may vary by organization. Source.

Competition & Differentiation

How does N2W compare to AWS Backup?

N2W offers features not available in AWS Backup, such as immutable backups, cross-cloud recovery (AWS and Azure), granular restore, DR backups of encrypted resources, 60-second backup intervals, and intelligent storage tiering. AWS Backup is limited to AWS environments and requires Lambda scripting for automation. Note: AWS Backup may be preferable for organizations fully standardized on AWS and not requiring advanced features. Source.

EBS Snapshots: Should I trust transaction logs and file system Journaling?

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As you may know, EBS snapshots are crash-consistent by nature. In practice, this means that the recovery process of a server (or instance) from EBS snapshots (unless application quiescence was used during backup), will be comparable to the process of booting a machine after a system crash or power outage. In most cases the machine will boot with no serious problems. You can read more on crash consistency in an earlier post on this subject.

Assuming this server (or instance) was actively processing data during the time the snapshots were taken, several potential problems may occur: Vital data may be cached in memory and not yet written to disk, files may be opened and in the middle of a write operation, transactions can be opened and not complete. Even in these scenarios, in most cases the recovery process will result in a functional application and not a corrupted one.

This is because modern file systems and application have built-in mechanisms to deal with these kinds of scenarios. Databases implement transaction logs, also called binary logs. These are files that actually log all the updates made in the database.

In case the system is recovering from a crash, the application or database will inspect the log and either complete or rollback open transactions to achieve the most updated consistent state. Virtually all modern databases implement transaction logs: Oracle, SQL Server, MySQL, MongoDB and others.

Modern file systems have similar mechanisms to ensure that the files and structure of the file system are kept intact after a crash or outage. In file systems this type of tracking mechanism is called journaling but the mechanism is similar and the purpose remains the same: to make sure the file system remains consistent. Modern file systems like NTFS, Ext3 & Ext4 all implement journaling.

Are built-in logging & journaling mechanisms bulletproof?

Let’s assume that a crash or a point-in-time of a snapshot occurs during a write operation to such a log or journal? Could they become corrupted as well? The answer to this question is not absolute: Write operations to these logs are typically small, resulting in a relatively low chance for the logging or journaling operation to be half-done.

But consistency is not 100% guaranteed. To minimize this risk, various kinds of mechanisms and algorithms were developed. One of the common types is to compute checksums on every entry in the log/journal. After a crash, the recovery process verifies that the checksums are correct and discard any entry with a bad checksum.

The difference between a crash-consistent snapshot and an actual crash.

During a real system crash, bad and unexpected things may happen and the more complex the environment is, the more likely that such negative events will occur. I’ve seen files get corrupted by garbage written to them. An operating system in an erroneous state can behave unpredictably. So, there is a chance of any file or application to become corrupted. A crash-consistent snapshot, like an AWS EBS snapshot, happens typically during normal operations. So, the chance of corruption that cannot be overcome by journaling or transaction logs is relatively small.

Conclusion

With transaction logs and journaling mechanisms, crash-consistent snapshots will work most of the time. The probability of a corrupted backup is low. That said, for critical servers and applications used for production, there is a need to make sure that the backup is consistent and recoverable since corruption can cause serious damage to businesses. In that case, the recommended best practice is to implement methods to ensure backup is application-consistent.

N2WS is an enterprise-class backup solution for EC2 based on EBS & RDS snapshots. It supports consistent backup of applications on Linux servers as well as Windows servers. N2WS is sold on AWS Marketplace. Try it for free.

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