Frequently Asked Questions

Product Information

What is N2W and what does it do?

N2W is a cloud-native backup, recovery, and disaster recovery solution designed for Amazon Web Services (AWS) and Microsoft Azure. It automates backup processes, enables near-instant recovery, and provides features like immutable backups, cost optimization, compliance reporting, and multi-cloud management. Note: N2W is not a general-purpose backup tool for on-premises environments; it is focused on AWS and Azure cloud workloads. Source

What are the main features of N2W?

N2W offers automated backup and recovery, disaster recovery with near-instant restore, immutable backups, cost optimization (including intelligent storage tiering and resource control), compliance and security tools, multi-cloud management, and granular restore capabilities. Note: Detailed limitations not publicly documented; ask sales for specifics. Source

Which industries use N2W?

N2W is used in industries including retail & e-commerce (e.g., Skechers, Dressbarn), education (St. John's University), public sector (City of Oakland, Bahrain Ministry), transportation & logistics (Deutsche Bahn), nonprofits (Best Friends Animal Society, Goodwill), healthcare & pharmaceutical (Johnson & Johnson, Philips, Essilor), finance & insurance (e.g., Allan Gray), IT & software, and managed service providers (MSPs). Source

Features & Capabilities

Does N2W support integration with other tools?

Yes, N2W supports integration with third-party monitoring tools, identity providers, and compliance reporting platforms such as Datadog, Splunk, and Bocada. It also provides a RESTful API for automation and integration. Note: Some integrations may require additional configuration or licensing. Source

Does N2W offer an API for automation?

Yes, N2W provides a RESTful API that allows automation of tasks such as user onboarding. The API is designed to be easier to use than AWS Backup's Lambda scripting. Documentation is available at N2W RESTful API documentation and a Quick Start and User Guide. Note: API access may require appropriate permissions. Source

What technical documentation is available for N2W?

N2W provides user guides, release documentation, RESTful API documentation, upgrade guides, and troubleshooting resources. These are accessible at User Guide, Release Documentation, and Troubleshooting. Note: Some resources may require login or support access. Source

Security & Compliance

What security and compliance certifications does N2W have?

N2W is independently certified to ISO/IEC 27001:2022 and is SOC compliant by inheritance through AWS and Azure. It also supports FedRAMP, ITAR, and CJIS compliance when deployed in AWS GovCloud. Note: For a copy of the ISO certificate, contact customer.success@n2ws.com. Source

How does N2W protect against ransomware and data loss?

N2W uses immutable, air-gapped backups, end-to-end encryption, multi-factor authentication, and network protection to defend against ransomware and accidental deletion. Note: No backup solution can guarantee 100% protection; regular testing and layered security are recommended. Source

Implementation & Support

How long does it take to implement N2W and how easy is it to start?

N2W implementations can be completed in as little as two weeks. Customers receive onboarding calls, dedicated Customer Success Managers, and access to install guides, video tutorials, and a 30-day free trial (no credit card required). Note: Implementation time may vary based on environment complexity. Source

What support resources are available for N2W customers?

N2W provides dedicated Customer Success Managers, onboarding calls, user guides, video tutorials, and a knowledge base with troubleshooting resources. Note: Some support features may require an active subscription or support agreement. Source

Use Cases & Benefits

What business problems does N2W solve?

N2W addresses high disaster recovery costs, downtime and data loss, ransomware threats, manual backup processes, compliance challenges, complexity in multi-cloud environments, scalability for large data volumes, and long-term backup costs. Note: N2W is best suited for organizations using AWS and Azure; those with on-premises-only environments may need alternative solutions. Source

Who can benefit from using N2W?

Cloud directors, IT managers, and managed service providers (MSPs) in enterprises, public sector, retail, education, transportation, nonprofits, healthcare, finance, and IT/software companies can benefit from N2W. Note: Organizations without cloud workloads may not find N2W applicable. Source

What business impact can customers expect from using N2W?

Customers can expect up to 92% reduction in long-term backup costs, up to 50% savings on compute costs, near-instant recovery, improved compliance, operational efficiency, and petabyte-scale data management. Note: Actual results depend on environment size and configuration. Source

Can you share specific case studies or customer success stories with N2W?

Yes. For example, Skechers standardized backup and recovery across a multi-cloud estate, St. John's University eliminated legacy tape storage and improved recovery, DB Systel automated backup for 1,500+ volumes and 700 servers, and Gett saved 50% on cloud costs. More case studies are available at N2W case studies. Note: Results may vary by organization. Source

Competition & Comparison

How does N2W compare to AWS Backup?

N2W supports features not available in AWS Backup, such as DR backups of encrypted resources, 60-second backup intervals, multi-gen file/folder level recovery, intelligent storage tiering, and customizable compliance reporting. AWS Backup is limited to AWS environments, while N2W supports both AWS and Azure. However, AWS Backup may be preferable for organizations seeking a native AWS-only solution with minimal third-party involvement. Source

What are the advantages of N2W for different user segments?

Enterprises benefit from petabyte-scale management and compliance tools; MSPs use multi-tenancy and a single dashboard for multiple clients; public sector organizations leverage FedRAMP compliance and data sovereignty; finance and healthcare organizations use rapid compliance and immutable backups. Note: Organizations with simple, single-cloud environments may find native cloud tools sufficient. Source

Customer Feedback

What feedback have customers given about N2W's ease of use?

Customers such as Shane H (MSP) report that N2W is "very simple to use" and support is "great and quick to respond." Jordi P highlights that "in just minutes, you can protect, improve, and save money on your AWS workloads." Julian Ware (City of Oakland) notes, "You’re just clicking and going. And, to me, that’s what the modern world of backup is." Note: Individual experiences may vary. Source

How to Identify Optimal AWS EC2 Instance Types Using AWS Compute Optimizer: Part 2

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In Part 1 of this series about AWS Compute Optimizer, we provided a brief overview of AWS instance types and examined the various EC2 dimensions that should be considered when designing a cloud environment. We discussed how different workload needs can lead to the use of different instance types as well as how an improperly designed cloud infrastructure can lead to unnecessary spending and suboptimal application performance (we advise having a planned 3 part phase to avoid this). Finally, Part 1 took a look at AWS Compute Optimizer, a new service released during the last re:Invent conference that uses machine learning to analyze cloud computing environments. This very useful free tool provides recommendations designed to help you make your cloud environment more efficient.

This article presents a complete how-to guide for setting up AWS Compute Optimizer and understanding its analyses and recommendations.

AWS Compute Optimizer: A How-To Guide

To get started with AWS Compute Optimizer, open your AWS web console, and look for the service.

AWS Compute Optimizer on the AWS console

Once you open it, you’ll be greeted with the Compute Optimizer landing page, which shows you some of the tool’s features and benefits. The pricing structure is also presented here. This service comes with no cost attached, because, as is typically the case with AWS, you only pay for the compute resources that you actually use.

From this landing page, you can also access the documentation page. Here, we’re interested in using Compute Optimizer, so click on the “Get started” button.

AWS Compute Optimizer landing page

Before you can use this tool, you have to opt in. What this means is that a new service-linked role will be created in your account. This will allow Compute Optimizer to access the resources and CloudWatch metrics needed for its analysis.

In order to have as detailed an analysis as possible, you might want to enable memory metrics on your EC2 instances. This requires you to install Amazon CloudWatch agents. Keep in mind that additional cost can be incurred by enabling this feature.

AWS Compute Optimizer setup

Before you opt in, you need to make sure that you actually have the permissions necessary to do so. If you are using the root access (as the account owner) or an admin level access, you’re ready to go. Otherwise, you might need to ask for additional permissions or add them yourself within Identity and Access Management.

When you’re ready, click the “Opt in” button. The AWS Compute Optimizer dashboard will then open, and you’ll be informed that it can take up to 12 hours to collect information from your account and perform the initial analysis.

AWS Compute Optimizer dashboard

When the analysis has been completed, your AWS Compute Optimizer dashboard will update, looking something like this:

AWS Compute Optimizer dashboard after opt in

As you can see, Compute Optimizer provides separate analyses for EC2 instances and for Auto Scaling groups.

Your EC2 instances can be:

  • Optimized. In this case, all specifications, such as CPU, memory, and network, meet the performance requirements of your specific workload, providing you with optimal performance and infrastructure cost.
  • Over-provisioned. If you see this label, at least one of the specifications, such as CPU, memory, or network, can be scaled down without any negative effect on your performance requirements. Over-provisioned instances lead to unnecessary infrastructure costs and are often the primary causes of high AWS bills.
  • Under-provisioned. When this is the assessment, at least one of specifications, such as CPU, memory, or network, needs to be scaled up in order to meet your performance requirements. Under-provisioned instances cause poor application performance.

For Auto Scaling groups, findings are grouped into two categories:

  • Optimized. An Auto Scaling group is considered optimized when, according to Compute Optimizer’s calculations, it is properly provisioned for your required workload based on the chosen instance type.
  • Not optimized. An Auto Scaling group is considered to be not optimized when Compute Optimizer identifies recommendations that can either improve performance or reduce your costs.

Let’s take a look at the recommendations. When you click on “View recommendations for EC2 instances,” you will see a page like this:

AWS Compute Optimizer recommendations

The second column of the table shows whether or not each of your instances is optimized. In our case, we have one under-provisioned instance; everything else is optimized. The third and fourth columns show the current instance type and its hourly cost, and the fifth column shows the recommended instance type. The last two columns show the price difference (expressed as a percentage) between the currently used instance and the recommended instance and the estimated monthly savings that would be achieved if the new instance type were applied.

You can click on the settings button in the top right corner to see more columns. These additional columns show information about on-demand hours, reserved instance hours, and RI coverage, for example.

The first instance on our list, the one running on t3.micro, is under-provisioned. The recommendation is to move to a t3.small instance. This would effectively double the instance’s cost, as illustrated by the price difference of +100%. However, analysis showed that this instance is not running your workload optimally, so, unless cost is a big concern, this instance should be scaled up.

While our other instances are optimized, there are some minor recommendations for them. For example, although the second instance on our list is optimized, it is running the previous generation t2.medium instance. The analysis here shows that by moving it to the next generation t3.medium instance, we can save $29.19 each month. Further down the list is a similar example, where moving from r4.xlarge to r5.xlarge would save $176.84. These savings can quickly add up, especially in larger cloud environments.

If you’re looking for more detailed information about these recommendations, you can select the instance and click on “View details.” This will show you your options. If there’s more than one, you can compare them by looking at the metrics data, an example of which you can see in the screenshot below.

Metrics data for your AWS Compute Optimizer recommendation

In addition to illustrating the price differences associated with your utilization changes, Compute Optimizer will also show you potential performance risks. The metrics used to assess risk are CPU utilization, network in and out, and memory utilization (which requires you to install Amazon CloudWatch agents on your EC2 instances in order to work).

You can export all of these recommendations for further use and analysis. Select the instance you want, and click on “Action and Export recommendations.”

Exporting your recommendations
Choose recommendation fields to export

You have the option to export these recommendations as a .csv file to an S3 bucket of your choosing. Select the columns that you might need to look at later on.

If you go back to the Compute Optimizer dashboard and open “View recommendations for Auto Scaling groups,” you’ll see that the data and recommendations are presented in the same way. The same options for viewing and exporting the information are available.

Auto Scaling group recommendations

No reason not to use AWS Compute Optimizer

In this two-part article series, we’ve examined what AWS Compute Optimizer does and how you can use it to optimize your environment. This how-to guide provided a step-by-step description for setting up this service and using its recommendations to reduce the cost of your cloud environment and ensure the optimal performance of your applications. This service is a great addition to the already vast array of AWS offerings. Since it’s free, there’s absolutely no reason not to use it!

Try N2WS Backup & Recovery for FREE!

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