Frequently Asked Questions

GDPR & Compliance

What is the GDPR and why is it important for backup and disaster recovery?

The General Data Protection Regulation (GDPR) is an EU law that governs how personal data of EU citizens is handled, giving individuals greater control over their data. Under GDPR, companies must ensure that personal data is secure, available, and recoverable—even in the event of a disaster. Article 32 specifically requires organizations to have a backup and disaster recovery plan that guarantees continuous access to data, with privacy and security maintained at all times. Failure to comply can result in fines of up to 4% of annual revenue or €2,000,000, whichever is higher. Note: GDPR applies to any organization processing EU residents' data, regardless of location. Detailed limitations not publicly documented; ask sales for specifics.

How does N2W help organizations comply with GDPR requirements?

N2W supports GDPR compliance by providing automated backup and disaster recovery for AWS and Azure environments, ensuring data is always recoverable and secure. Key features include immutable, air-gapped backups, end-to-end encryption, audit-ready compliance reporting, and support for regulatory frameworks such as GDPR, HIPAA, and SOC 2. N2W's cloud-native design ensures that backups never leave your cloud environment, supporting data sovereignty and privacy. Note: While N2W provides tools to support GDPR compliance, ultimate responsibility for compliance rests with the organization. Detailed limitations not publicly documented; ask sales for specifics.

What security and compliance certifications does N2W hold?

N2W is independently certified for ISO/IEC 27001:2022, demonstrating adherence to rigorous information security standards. N2W is also SOC compliant by inheritance, leveraging AWS and Azure compliance features. The platform supports compliance with HIPAA, GDPR, FedRAMP, ITAR, and CJIS. Customers can request a copy of the ISO certificate by contacting customer.success@n2ws.com. Note: For more details, visit the N2W Trust Center. Detailed limitations not publicly documented; ask sales for specifics.

Features & Capabilities

What are the key features of N2W for backup and disaster recovery?

N2W provides automated backup and recovery for AWS, Azure, and hybrid cloud environments, near-instant recovery, immutable backups, cross-cloud recovery, granular restore (file/folder/environment), intelligent storage tiering (reducing long-term backup costs by up to 92%), multi-tenancy support, and audit-ready compliance reporting. Note: N2W is best fit for organizations using AWS or Azure; teams needing support for other clouds may want to consider alternatives.

Does N2W offer integrations with third-party tools?

Yes, N2W integrates with third-party monitoring tools such as Datadog, Splunk, and Bocada for enhanced observability and compliance tracking. It also offers a RESTful API and CLI access for custom automation and integration with external data management tools. API documentation is available here. Note: Integration with tools outside the listed set may require custom development. Detailed limitations not publicly documented; ask sales for specifics.

What technical documentation is available for N2W?

N2W provides comprehensive technical documentation, including a user guide, release notes, RESTful API documentation, upgrade guides, and IAM permission files. These resources cover deployment, configuration, management, and integration best practices. Access the user guide at docs.n2ws.com/user-guide. Note: Some advanced scenarios may require direct support. Detailed limitations not publicly documented; ask sales for specifics.

Use Cases & Benefits

Who can benefit from using N2W?

N2W is designed for cloud directors, IT managers, and managed service providers (MSPs) in enterprises, public sector entities, healthcare, finance, retail, education, and nonprofits. It is especially valuable for organizations with petabyte-scale data, strict compliance needs, or multi-cloud environments. Note: Best fit for AWS and Azure users; organizations with other cloud platforms may need to evaluate compatibility. Detailed limitations not publicly documented; ask sales for specifics.

What business impact can customers expect from using N2W?

Customers can achieve up to 92% savings on long-term backup costs, reduce compute costs by up to 50%, minimize downtime with near-instant recovery, and simplify compliance with automated reporting. N2W also enables operational efficiency through automation and unified management for AWS and Azure. Note: Actual results may vary based on environment and configuration. Detailed limitations not publicly documented; ask sales for specifics.

What pain points does N2W address for its customers?

N2W addresses high disaster recovery costs, downtime and data loss, ransomware threats, manual backup processes, compliance challenges, complexity in multi-cloud environments, scalability for large data volumes, and long-term backup costs. Features like immutable backups, automation, and intelligent storage tiering directly target these issues. Note: Some pain points may require additional configuration or integration. Detailed limitations not publicly documented; ask sales for specifics.

Competition & Comparison

How does N2W compare to AWS Backup?

N2W offers immutable, air-gapped backups, cross-cloud recovery (AWS and Azure), granular restore (file/folder-level), custom disaster recovery retention, multi-tenancy, and intelligent storage tiering—features not available in AWS Backup. AWS Backup is limited to AWS environments, lacks file/folder-level recovery, and requires Lambda scripting for automation. N2W provides a RESTful API and customizable compliance reporting. Note: AWS Backup may be preferable for organizations fully standardized on AWS with basic backup needs. Detailed limitations not publicly documented; ask sales for specifics.

Support & Implementation

How long does it take to implement N2W and how easy is it to get started?

Implementations with N2W can be completed in as little as two weeks, supported by dedicated Customer Success Managers, onboarding calls, and detailed documentation. Customers can deploy N2W as an Amazon Machine Image (AMI) from AWS Marketplace or use CloudFormation templates. A 30-day free trial is available without requiring a credit card. Note: Implementation time may vary based on environment complexity. Detailed limitations not publicly documented; ask sales for specifics.

What feedback have customers given about N2W's ease of use?

Customers have praised N2W for its simplicity and user-friendly features. For example, Shane H, a verified customer, said, "It's very simple to use and we are an MSP for multiple companies. Support is great and quick to respond." Julian Ware from the City of Oakland noted, "You’re just clicking and going. And, to me, that’s what the modern world of backup is." Note: User experience may vary based on organization size and requirements. Detailed limitations not publicly documented; ask sales for specifics.

Customer Proof & Case Studies

Can you share specific case studies or success stories of customers using N2W?

Yes, organizations such as Skechers, St. John's University, DB Systel (Deutsche Bahn), City of Oakland, Bahrain Ministry, and Gett have achieved cost savings, improved data protection, and ensured business continuity with N2W. For example, Skechers standardized backup and recovery across a multi-cloud IT estate, and Gett saved 50% on cloud costs using N2W's Resource Control. Read more at the N2W case studies page. Note: Results are specific to each organization. Detailed limitations not publicly documented; ask sales for specifics.

What industries are represented in N2W's customer base?

N2W's customers include enterprises (Johnson & Johnson, Dyson, HP, Western Union), retail & e-commerce (Skechers, Dressbarn), public sector (City of Oakland, Bahrain Ministry), education (St. John's University), transportation & logistics (Deutsche Bahn), nonprofits (Best Friends Animal Society, Goodwill), healthcare & pharmaceuticals (Philips, Merck), finance & insurance, and IT software companies. See more at the case studies page. Note: Industry fit may vary based on compliance and technical requirements. Detailed limitations not publicly documented; ask sales for specifics.

The Countdown to GDPR Is on: Is Your Comprehensive Backup and Disaster Recovery Plan in Place?

A blog post describing the upcoming EU General Data Protection Regulation (EU GDPR) which is turning into law in the EU. Explanation of what the GDPR is and what the definition of private data under the new regulations is.
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The countdown to May 25th, 2018 has officially begun. If that date doesn’t set off bells in your head, it should: this is the date that the GDPR (General Data Protection Regulation) becomes the law of the land across the EU. The new regulations are set to replace the current Data Protection Directive which governs how citizens’ digital data is handled.

What Is the GDPR?

Today, even the average person is rightfully concerned with the way personal data is used — and often manipulated — by companies. This concern, coupled with the constant threat of data breaches, has propelled lawmakers in the EU to create the GDPR, a harmonized and consistent approach to data protection across the region. The ultimate goal is to give citizens much greater control of their data. Under GDPR citizens can request access to their information at any time. They can similarly ask to have their information deleted entirely when no longer in use for its specified purpose. Citizens will have the right to transfer their data, restrict information collected and remain informed before any data is collected. Moreover, in the case of a breach, any affected parties must be notified within 72 hours.

How is Personal Data Defined?

GDPR’s unique classification of what constitutes private data is groundbreaking. As per the EU definition, “Personal data is any information relating to an individual, whether it relates to his or her private, professional or public life. It can be anything from a name, a home address, a photo, an email address, bank details, posts on social networking websites, medical information, or a computer’s IP address.” The personal data of minors, personal data related to convictions and offenses in EU and special conditions of individuals involved, such as their ethnicity and political or religious views, is also included in this new regulation. While these guidelines may seem overly nuanced, this comprehensive framework will increase transparency and accountability on the part of companies collecting data for monetary gain. In a world where user-privacy has all but vanished, GDPR is a necessary move to regain individual control over online data.

Yes, GDPR Applies to You (Wherever You Are)

Lest you assume that non-EU residents do not need to abide by these rules, think again. Clearly, non-EU residents are not granted the same digital rights as EU citizens. However, business owners or CIOs outside the EU, must be GDPR-compliant, if any customers or users, no matter how insignificant, reside within the EU. Failing to comply with the new regulations may subject the offender to heavy fines: either two or four percent of yearly revenue, or 1,000,000 or 2,000,000 Euro, depending on the offense. For many businesses, failure to prepare for the impending regulations may be their undoing. A recent study by Gartner Associates predicts that less than 50 percent of American companies will be GDPR-compliant by the end of 2018, a full 7 months after the laws take effect. Worse yet, a study by Crowd Research Partners suggests that only 32 percent of EU companies are on their way to becoming compliant. According to the compliance firm TrustArc, in a poll of 204 EU companies of between 500-5000 employees, 61 percent said that they have not yet begun to implement their plan for compliance.

The Role of Backup and Disaster Recovery in GDPR

Setting up and maintaining a solid backup and disaster recovery plan has always been a critical part of remaining agile in the face of disaster. Today, it is also a central issue in becoming GDPR compliant. Incidents like ransomware attacks or natural disasters prove that companies can, and often do, lose access to their most important resources in the blink of an eye. So, while backup and DR have always been a good business practice, GDPR have made them essential. Article 32 of the law states that companies must have a backup and disaster recovery plan in place that will allow for continuous access to data. The plan must be designed to protect and maintain the privacy of the data; data must remain entirely secure, available, testable and GDPR compliant – even while the company is operating with limited resources. AWS Cloud Backup and AWS disaster recovery solutions like N2WS can perform full data recovery in a mere 30 seconds, while all data is encrypted in-flight and at rest. Companies that don’t have a robust backup and DR plan in place will find themselves subject to those huge fines mentioned above.

Conclusion

Because companies clearly wish to continue doing business with current and future EU-based customers, it’s important to ensure compliance before the onset of the new law. May 2018 is around the corner. With the right tools in place, the process of becoming GDPR-compliant and developing a more resilient and robust approach to backup and disaster recovery, can easily be achieved at the same time. The GDPR need not be viewed as a looming threat; it is indeed a golden opportunity to transform the organization into a security/privacy-first operation.

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