Frequently Asked Questions

Product Information

What is N2W and what does it offer?

N2W is a cloud-native backup, recovery, and disaster recovery solution designed for Amazon Web Services (AWS) and Microsoft Azure. It provides automated backup and recovery, disaster recovery, immutable backups, cost optimization, compliance and security features, multi-cloud management, and granular restore capabilities. N2W is used by over 1,000 organizations worldwide, including enterprises, public sector entities, and nonprofits. Note: N2W is not suitable for on-premises-only environments; it is built for AWS and Azure cloud workloads. Source

Which industries and organizations use N2W?

N2W is used across a wide range of industries, including enterprises (e.g., Johnson & Johnson, Dyson, HP, Western Union), retail and e-commerce (Skechers, Dressbarn), public sector (City of Oakland, Bahrain Ministry), education (St. John's University), transportation and logistics (Deutsche Bahn), nonprofits (Best Friends Animal Society, Goodwill), healthcare and pharmaceuticals (Philips, Merck), finance and insurance, and IT software companies. Source

Features & Capabilities

What are the key features of N2W?

N2W offers automated backup and recovery for AWS and Azure, disaster recovery with cross-cloud support, immutable backups, cost optimization (including intelligent storage tiering and resource control), compliance and security features (such as automated compliance reporting and end-to-end encryption), multi-cloud management from a unified console, granular restore (file, folder, volume, or environment), scalability for petabyte-scale data, and advanced reporting. Note: N2W does not support on-premises-only environments. Source

Does N2W support integration with third-party tools?

Yes, N2W integrates with third-party monitoring tools such as Datadog, Splunk, and Bocada for enhanced observability and compliance tracking. It also supports integration with various data tools for data management and reporting. Additionally, N2W offers a RESTful API and CLI access for custom integrations and automation. Note: Integration with tools outside the listed options may require custom development. Source

Does N2W offer an API for automation?

Yes, N2W provides a RESTful API that allows automation of tasks such as user onboarding and backup management. The API simplifies automation compared to AWS Backup, which requires Lambda scripting. Documentation is available at N2W RESTful API documentation. Note: Some advanced automation scenarios may require additional scripting. Source

What technical documentation is available for N2W?

N2W provides extensive technical documentation, including a user guide, release notes, RESTful API documentation, upgrade guides, and IAM permission files. These resources are available at N2W User Guide and Release Documentation. Note: Some documentation may require registration or login. Source

Security & Compliance

What security and compliance certifications does N2W have?

N2W is independently certified for ISO/IEC 27001:2022 and is SOC compliant by inheritance, leveraging AWS and Azure compliance features. N2W also supports compliance with HIPAA, GDPR, FedRAMP, ITAR, and CJIS. Customers can request a copy of the ISO certificate by contacting customer.success@n2ws.com. Note: For full details on compliance scope, contact N2W directly. Source

How does N2W protect against ransomware and data loss?

N2W provides immutable, air-gapped backups that are tamper-proof and protected against ransomware and accidental deletion. Backups are encrypted end-to-end and can be isolated in disaster recovery accounts with Compliance Mode immutability. Note: No backup solution can guarantee 100% protection against all attack vectors; regular testing is recommended. Source

Does N2W support data sovereignty and government compliance requirements?

Yes, N2W runs directly inside your AWS or Azure environment, ensuring that backups never leave your cloud environment. It fully supports AWS GovCloud and meets FedRAMP, ITAR, and CJIS standards for government and regulated environments. Note: For specific regional compliance, verify with N2W support. Source

Use Cases & Benefits

What problems does N2W solve for its customers?

N2W addresses high disaster recovery costs, downtime and data loss, ransomware threats, manual backup processes, compliance challenges, complexity in multi-cloud environments, scalability for large data volumes, and long-term backup costs. For example, N2W's intelligent storage tiering can reduce long-term backup costs by up to 92%. Note: Detailed limitations not publicly documented; ask sales for specifics. Source

Who can benefit most from using N2W?

N2W is best suited for cloud directors, IT managers, and managed service providers (MSPs) managing AWS and Azure environments. It is ideal for enterprises with petabyte-scale data, public sector entities needing data sovereignty, healthcare and finance organizations with strict compliance needs, and industries like retail, education, and nonprofits seeking cost-effective, scalable backup solutions. Note: Organizations with only on-premises infrastructure may not benefit from N2W. Source

What business impact can customers expect from using N2W?

Customers can expect up to 92% savings on long-term backup costs, up to 50% lower compute costs, improved data protection with immutable backups, near-instant recovery to minimize downtime, enhanced compliance with automated reporting, and operational efficiency through automation and unified management. Note: Actual savings and impact may vary depending on environment size and configuration. Source

Can you share specific case studies or customer success stories?

Yes. For example, Skechers standardized backup and recovery across a multi-cloud estate, St. John's University improved backup reliability and reduced costs, DB Systel managed petabyte-scale data with automation, City of Oakland automated backup for critical mapping data, Bahrain Ministry improved recovery for government operations, and Gett saved 50% on cloud costs. See more at N2W case studies. Note: Results may vary by organization.

Implementation & Support

How long does it take to implement N2W and how easy is it to get started?

Implementations with N2W can be completed in as little as two weeks, supported by dedicated Customer Success Managers, onboarding calls, and detailed documentation. Customers can deploy N2W as an Amazon Machine Image (AMI) from AWS Marketplace or use CloudFormation templates. A 30-day free trial is available without a credit card. Note: Implementation time may vary for complex environments. Source

What feedback have customers given about N2W's ease of use?

Customers have praised N2W for its simplicity and user-friendly features. For example, Shane H. (MSP) said, "It's very simple to use and we are an MSP for multiple companies. Support is great and quick to respond." Julian Ware (City of Oakland) noted, "You’re just clicking and going. And, to me, that’s what the modern world of backup is." Note: User experience may vary depending on environment complexity. Source

Competition & Comparison

How does N2W compare to AWS Backup?

N2W offers several features not available in AWS Backup, including immutable backups, cross-cloud recovery (AWS and Azure), granular file/folder-level restore, custom disaster recovery retention policies, multi-tenancy for MSPs, and intelligent storage tiering (reducing backup costs by up to 92%). AWS Backup is limited to AWS environments, does not support immutable backups or granular restore, and requires Lambda scripting for automation. However, AWS Backup may be suitable for organizations with only basic AWS backup needs and no multi-cloud requirements. Source

What are the main advantages of N2W over AWS Backup?

N2W provides immutable, air-gapped backups, cross-cloud recovery, granular restore, custom disaster recovery retention, multi-tenancy, faster recovery, cost optimization (up to 92% savings), RESTful API for automation, customizable compliance reporting, and unified management for AWS and Azure. AWS Backup lacks these features but may be simpler for basic AWS-only use cases. Note: N2W may not be the best fit for organizations with only basic AWS backup needs and no multi-cloud or compliance requirements. Source

AWS Backup Part 1: Backing Up and Restoring Resources

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Our AWS Backup blog series continues. Our previous articles talked about what to consider for an AWS backup tool and provided a complete overview of AWS Backup. This post will serve as a detailed how-to guide for backing up and restoring your data using AWS Backup and going through all of the steps involved in running backups using the AWS web console. In a future post, we’ll go over how to complete these same processes using the AWS Command Line Interface (CLI).

A Step-By-Step Guide to Backing Up Your Resources Using Web UI

Creating a Backup Vault

Before backing up your resources, you have to prepare a storage repository.

Since all of your backups will be stored in a vault, you must decide whether you want to use the default one or a new one dedicated specifically to backup jobs—perhaps because you want to create a logical separation of resources.

To do this, start by opening AWS Backup using the web UI and going to “Backup vaults.”

If you decide to use the default vault, you can skip this step. We’re going to create a new vault that we’ll be using later by simply clicking on “Create Backup vault.”

After providing the desired backup vault name, you’ll need to choose the Key Management Service (KMS) encryption master key (which is necessary for safeguarding your other encryption keys) and, if you want to, add some backup vault tags. Adding tags is a good idea if you have multiple vaults in use. 

Once you have completed these steps, click on “Create Backup vault.” Now, if you go back to the backup vaults page, you will see that the new vault is ready to be used.

If you open the vault, you will see some basic information inside, such as the vault creation date, the encryption key being used, and the backups that have been performed (since we haven’t done any yet, these are not showing up in the screenshot above).

You will also see both the tags (which can be added or removed here) and the access policy on this screen. The access policy allows you to specify who has access to the backups in the vault and what actions they can perform on them. When you first launch AWS Backup, this policy will be blank.

Creating a Backup Plan

Now that the vault is ready, you can create a backup plan. Open the “Backup plan” tab and click on “Create Backup plan.”

There are three different backup plan options to choose from, as you can see in the screenshot below.

Backup plans use time-based backups. You will need to specify a backup window—the time at which all of your backups jobs will occur. You can use the default time, which is set at 5AM UTC.

Historically, companies have relied heavily on generational backups such as grandfather-father-son (GFS) backup rotation schemes. GFS backups work by keeping multiple backup cycles (typically, there are three), such as daily, weekly, and monthly cycles. Each of these backup cycles is rotated separately, and, some of them, such as the yearly or monthly ones, are backed up offsite as well in order to comply with AWS Disaster Recovery (DR) requirements.

Even though AWS Backup works by creating time-based backups, you can use it to create generational backups if your business needs require them. How to do this will be explained later in this article.

Backup Plan Option 1: “Build a New Plan”

Let’s look at each of the three backup plan options in detail. We’ll start with building a new plan from scratch, since it requires the most work. This option allows you to specify all of the backup configuration details, either by using the recommended defaults or by choosing the specific ones that will best suit your business needs.

Start by naming your backup plan. The name should be something that relates to the resource (or group of resources) being backed up. For instance, if you are making a backup plan for all your RDS instances, you can name it “database backups.”

Next, configure a backup rule. Each AWS backup plan can have one or more rules, each with its own configuration.

Backup rules run on set schedules. We opted for a daily schedule here, but you can also choose weekly, monthly, every 12 hours, or a schedule defined by a custom cron expression. You’ll also need to set up a backup window. Let’s say you don’t want to use the default time. You’d prefer a backup window that starts at 8AM UTC and is open for 2 hours (the minimum is 1 hour, but you can set it as high as 12 hours if needed). 

Start by defining the life cycle, a process which consists of two parts. The first is a transition to cold storage (AWS Glacier). Moving backups allow you to save money, so we’re going to choose to move all of the backups to storage after 4 weeks. The second part of defining the life cycle involves data expiration, a business decision that depends on the information you are storing and the kinds of cost savings you are looking to achieve. In our case, we’re choosing to keep the backups for 5 months. After that, they can be removed. Some businesses have to keep backups much longer to stay in compliance with regulations; in fact, they may even skip the data expiration step completely, choosing to retain all backups indefinitely.

After you have defined the life cycle, pick a desired backup vault. We chose the one we created earlier.

Next, specify the tags that will be added to your recovery points and the tags you want to use for the backup plan itself. Again, this step helps with visibility when organizing files.

Finally, after you have configured everything, click on “Create plan.”

Your new backup plan is now ready.

If you click on your backup rule, you can see a summary of it, showing the details of your current configuration.

Backup Plan Option 2:  “Start from an Existing Plan”

You can create a backup plan from an existing one. This option gives you a premade configuration which you can modify if needed. For example, you can opt for a simple daily backup with a 35-day retention period. You can also employ a more complex plan by selecting the last option under the “Choose plan” drag down menu—daily, weekly, and monthly backups, with a 7-year retention.

A plan like this will create the GFS rotation described earlier. In the screenshot below, you can see the three distinct backup rules contained within this plan.

Building a Backup Plan Option 3: “Define a Plan Using JSON”

The last option is to define a plan using JSON (JavaScript Object Notation). This can be especially useful when you are looking to share backup plan configurations with multiple AWS accounts. An alternative way to share backup configurations is by using a basic, consistent template for your plans and modifying it slightly for each use case.

Assigning Resources to Your Backup Plan

After you have created a backup plan, you need to assign the resources that will be backed up. Within your backup plan, open “Assign resources.”

Add a name for your resource assignment. You can leave the default role as IAM. 

Resource assignment can be done in two different ways. You can assign resources using IDs, or you can use tags to collect multiple resources at the same time. Assigning individual resources through IDs works when you don’t have many of them or when you want to do a quick backup. It can be somewhat impractical, though, since you need to know your resource ID. If you don’t, you have to go back to your console to find it. Adding resources via tags is a great way to create logical groupings, making it preferable for larger environments. You can use tags to design a complete backup strategy.

For our example, we will choose a single resource (EBS volume) using its ID and confirm it by clicking “Assign resources.”

Backing Up Resources

This completes the setup process; now, all you need to do is wait for your backup job to start. When it does, you will be able to see that the job is in progress by looking at the console.

You can also open your “Jobs” tab and look at the details there.

When the backup is complete (or has failed), the dashboard will be updated.

AWS Backup Logs

As with other AWS services, you can keep track of your API calls in AWS Backup using AWS CloudTrail. Amazon CloudTrail provides records of all AWS Backup actions taken by a user or another service. Records show which action was taken, a timestamp for that action, and the IP address of the originating request, among other details. For more information on setting up logging for AWS Backup using AWS CloudTrail, please consult Amazon’s documentation.

AWS Backup: Backing up Options and Restoring them

We provided a step-by-step guide on how to back up your resources using AWS Backup, from creating a vault to making a backup plan, establishing rules, and assigning resources. 

The final article in this series will examine the process of restoring the backup we just created. It will also look at how to go through the process of backing up and restoring data using the AWS CLI.

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