Frequently Asked Questions

Features & Capabilities

What features does N2W offer for backup and disaster recovery?

N2W provides automated backup and recovery for AWS, Azure, and hybrid cloud environments, near-instant recovery capabilities, cross-cloud recovery (AWS and Azure), immutable backups, cost optimization through intelligent storage tiering, compliance and security features, multi-cloud management, and granular restore options. Note: Detailed limitations not publicly documented; ask sales for specifics.

Does N2W support immutable backups and how does this help with ransomware protection?

Yes, N2W supports immutable, air-gapped backups that are tamper-proof and protect against ransomware and accidental deletion. This feature is not available in AWS Backup. Note: Immutable backups may increase storage requirements; review your retention policies accordingly.

Can N2W perform cross-cloud recovery between AWS and Azure?

Yes, N2W enables cross-cloud recovery, allowing you to recover servers across AWS and Azure environments. AWS Backup is limited to AWS only. Note: Cross-cloud recovery may require additional configuration and permissions in both cloud environments.

What integrations does N2W support?

N2W integrates with RESTful API for automation, CLI access, third-party monitoring tools like Datadog, Splunk, and Bocada, and various data management tools. API documentation is available at N2WS RESTful API documentation. Note: Some integrations may require additional setup or licensing from third-party vendors.

Does N2W offer a RESTful API for automation?

Yes, N2W provides a RESTful API that allows automation of tasks such as user onboarding and backup management. Unlike AWS Backup, which requires Lambda scripting, N2W's API simplifies automation. Documentation is available at N2WS RESTful API documentation. Note: API usage may require technical expertise for integration.

Use Cases & Benefits

Who can benefit from using N2W?

N2W is designed for cloud directors, IT managers, managed service providers (MSPs), enterprises, public sector entities, healthcare, finance, retail, education, and nonprofits. It is especially beneficial for organizations with petabyte-scale data, strict compliance requirements, or multi-cloud environments. Note: Organizations with only on-premises infrastructure may not benefit from N2W's cloud-native features.

What business impact can customers expect from using N2W?

Customers can achieve up to 92% savings on long-term backup costs, up to 50% savings on compute costs, improved data protection with immutable backups, near-instant recovery, enhanced compliance with automated reporting, and operational efficiency through automation and unified management. Note: Actual savings and impact may vary based on environment size and configuration.

What problems does N2W solve for its customers?

N2W addresses high disaster recovery costs, downtime and data loss, ransomware threats, manual backup processes, compliance challenges, complexity in multi-cloud environments, scalability for large data volumes, and long-term backup costs. Note: N2W may not address issues unrelated to cloud backup and disaster recovery.

Technical Requirements & Implementation

How long does it take to implement N2W and how easy is it to start?

N2W can be implemented in as little as two weeks, with support from Customer Success Managers, onboarding calls, and detailed documentation. Deployment options include Amazon Machine Image (AMI) from AWS Marketplace or CloudFormation templates. A 30-day free trial is available without a credit card. Note: Implementation time may vary based on environment complexity and internal processes.

What technical documentation is available for N2W?

N2W provides user guides, release notes, RESTful API documentation, upgrade guides, and IAM permission files. These resources are available at N2WS User Guide and Release Documentation. Note: Some documentation may require registration or login.

Security & Compliance

What security and compliance certifications does N2W have?

N2W is ISO/IEC 27001:2022 certified and SOC compliant by inheritance via AWS and Azure. It also supports compliance with HIPAA, GDPR, FedRAMP, ITAR, and CJIS. Customers can request a copy of the ISO certificate by contacting customer.success@n2ws.com. Note: For full compliance details, consult your auditor or N2W's Trust Center.

How does N2W ensure data security and regulatory compliance?

N2W uses immutable backups, end-to-end encryption (TLS/HTTPS), multi-factor authentication, air-gapped protection, and audit-ready reporting. It runs natively in your AWS or Azure environment, ensuring data sovereignty and compliance with frameworks like HIPAA, GDPR, FedRAMP, ITAR, and CJIS. Note: Customers are responsible for configuring their cloud environments to meet specific regulatory requirements.

Competition & Comparison

How does N2W compare to AWS Backup?

N2W offers immutable backups, cross-cloud recovery (AWS and Azure), granular restore (file/folder-level), custom disaster recovery retention, multi-tenancy for MSPs, faster recovery, cost optimization (up to 92% savings), RESTful API automation, and customizable compliance reporting. AWS Backup lacks immutable backups, cross-cloud support, file/folder-level restore, and multi-tenancy. AWS Backup provides preconfigured report templates and requires Lambda scripting for automation. Choose N2W for multi-cloud, granular recovery, and cost savings; choose AWS Backup for basic AWS-only workloads. Note: N2W may require additional configuration for complex environments.

Customer Success & Social Proof

What feedback have customers given about N2W's ease of use?

Customers such as Shane H (MSP) and Julian Ware (City of Oakland) have praised N2W for its simplicity, intuitive interface, and fast deployment. Shane H noted, "It's very simple to use and we are an MSP for multiple companies. Support is great and quick to respond." Note: User experience may vary based on environment complexity and user familiarity.

Can you share specific case studies or success stories of N2W customers?

Yes, organizations like Skechers, St. John's University, DB Systel (Deutsche Bahn), City of Oakland, Bahrain Ministry, and Gett have used N2W to achieve cost savings, improve data protection, and ensure business continuity. For example, Skechers standardized backup and recovery across a multi-cloud estate, and Gett saved 50% on cloud costs. Read more at N2WS case studies. Note: Results may vary by organization and use case.

What industries are represented in N2W's customer base?

N2W's customers span enterprises (e.g., Johnson & Johnson, Dyson, HP), retail & e-commerce (Skechers, Dressbarn), public sector (City of Oakland, Bahrain Ministry), education (St. John's University), transportation (Deutsche Bahn), nonprofits (Best Friends Animal Society, Goodwill), healthcare & pharmaceuticals (Philips, Merck), finance & insurance, and IT software. Note: Industry-specific requirements may affect implementation details.

Must-Know Features of Amazon RDS: Multi Availability Zones

In the last part of this 3-part series, learn why deploying multi availability zones is a must for business continuity and minimizing downtime.
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So far in this series, we have been looking at RDS and some of its features, focusing on security and monitoring. We’ve talked about how to secure both access to your database and the data within it, but also how metrics and alarms can help you monitor databases and automate reactions to various events. Here, in the final installment of the series, we’ll be moving on to Multi-Availability Zone configuration, a crucial option for any production database, and showing how it can be used to increase the availability and durability of your RDS instances making them more tolerant to failures.

When deploying your RDS instances, one of the options you may enable is “Multi-Availability Zone.” If you choose to not enable this option, your RDS will be deployed in only one availability zone. Having your database contained in a single location is the equivalent of a no-fault tolerance or high availability, leaving your business susceptible to loss if failure occurs.

This approach is acceptable for proof-of-concept testing or development environments, especially if trying to minimize the cost but should be avoided when it comes to your production workloads for which Multi-AZ deployment is a must. So how does it work?

Multi-AZ RDS Deployments

Multi-AZ RDS deployments work by automatically provisioning a standby replica of your database in another availability zone within a region of your choice. Replicas are never created in any region other than the one you’ve chosen in order to keep the latency at a minimum and also due to compliance issues.

RDS synchronously replicates the data to a standby replica, but keep in mind that a standby replica can’t serve read requests. Instea, they are used to provide data redundancy and minimize latency spikes during backups. If you need to offload heavy read traffic, consider RDS Read Replicas. This failover process for Multi-AZ deployments is used for most database engines running on RDS, including MySQL, PostgreSQL, MariaDB, and Oracle.

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SQL Server, on the other hand, relies on Server Mirroring, while Amazon Aurora works a bit differently, something we’ll focus on later in the article. With Multi-AZ enabled, if the primary database becomes inaccessible (let’s say there was a hardware failure or some network problems), RDS performs a failover to a standby replica by retargeting the database endpoint. This process takes only a minute or two and requires no work on your end, allowing traffic to continue to flow automatically. One thing to consider when using Multi-AZ deployment is the performance implication on your database.

Compared to Single-AZ, it may increase latency for writing and committing due to the synchronous data replication occurring between the primary database and the standby replica. Also, if the failover does occur, you may have a slight change in latency as your traffic will move to and from a different AZ.

You can enable Multi-AZ configuration both during the provisioning of the database, but also later by modifying it, in which case RDS takes a snapshot of the primary database and restores it into another availability zone. Keep in mind, though, that this can cause a significant performance impact, especially for larger databases, so plan ahead and make sure you enable this option during the provisioning of the database instance, if possible.

Amazon Aurora Failover Strategy

Amazon Aurora works a bit differently compared to other database engines used within RDS. When you create an Aurora instance (you can choose MySQL or the PostgreSQL edition), you are actually provisioning an entire database cluster behind the scenes, spanning multiple availability zones.

An Aurora cluster consists of a primary instance and two secondary nodes (though it can have up to 15) which are actually read replicas containing up-to-date copies of all the data. If your primary instance becomes inaccessible for any reason, these read replicas will be your failover targets, and this failover process is very fast, reducing the impact on your production to a minimum.

Final Note

With one click to enable it, Multi-AZ configuration for RDS allows you to maintain a highly available and fault-tolerant database infrastructure, making sure your business’ critical data does not rely on a single point of failure and is always accessible. If something should happen to or affect your primary database, the failover process only takes a few minutes, but if that is not enough for your production requirements Amazon Aurora offers even lower downtime by providing multiple read replicas that are ready to take over at any time.

With encryption to secure both in transit and at rest data, monitoring to make sure you can always keep an eye on the performance of your database instances, and Multi-AZ configuration to keep your environment up and running at all times, RDS is certainly well-protected. If you are planning to run a database in the cloud, be sure to check out this AWS service.

Introducing N2WS Backup & Recovery

Whether you are a small business just starting out on Amazon Web Services or an enterprise with a significant workload on the cloud, N2WS Backup & Recovery  will give you the backup and recovery features that fit the needs of your environment.

With N2WS, you will be able to backup your RDS databases, EC2 instances, independent EBS volumes, RDS Aurora clusters and Redshift clusters as often as needed and recover them far more quickly than with traditional backup solutions.

Using N2WS you can create backup policies and schedules as often as you like, and generate useful reports and notifications so you can sleep at night. Best of all, you can even try out N2WS Backup & Recovery for free for 30 days! N2WS takes just a few minutes to install which means you can start backing up your workload in no time.

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