Frequently Asked Questions

Product Information & Release Features

What new features are included in N2WS Backup & Recovery v3.1?

N2WS Backup & Recovery v3.1 introduces several enhancements: optimized Data Lifecycle Management for cost savings, improved recovery automation and scheduling, Amazon S3 object storage replication, ZeroEBS™ for immediate deletion of EBS snapshots after copying, new EBS Snapshot Reports, Scan Tags with Custom Tags, Recovery Scenarios Scheduling, and EFS Cross-Region Disaster Recovery. These features are designed to improve speed, automation, and cost efficiency for AWS backup and recovery workflows. Note: Some features require upgrading to Advanced or Enterprise editions. Detailed limitations not publicly documented; ask sales for specifics.

How does ZeroEBS™ in N2WS v3.1 reduce backup costs?

ZeroEBS™ allows customers to copy EBS snapshots directly to Amazon S3 or S3 Glacier and immediately delete the original EBS snapshot, resulting in significant cost savings. Users only pay for the time it takes to make the copy, minimizing snapshot retention expenses. Note: ZeroEBS™ is available in v3.1 and above; ensure your edition supports this feature. Best fit for organizations with long-term backup retention needs; teams requiring point-in-time EBS snapshot recovery should verify compatibility.

What is Amazon S3 Replication in N2WS v3.1 and how does it work?

Amazon S3 Replication enables users to synchronize and replicate static data between two Amazon S3 buckets, providing an extra layer of security against accidental deletion, malicious attacks, or systematic failures. Replication can occur across multiple AWS regions or accounts. Note: S3 Replication is not a point-in-time backup; there is no recovery or move-to-freezer available, and objects are not deleted unless the 'Delete Extra' option is enabled. Best fit for organizations needing cross-region S3 data protection; those requiring point-in-time S3 backup should consider alternatives.

How does Recovery Scenarios Scheduling improve disaster recovery in N2WS v3.1?

Recovery Scenarios Scheduling allows users to automate regular disaster recovery recoveries or dry runs for bulk resources. Email alerts notify recipients of policy details and recovery status, helping enterprises meet compliance requirements and minimize downtime risk. Note: Requires Advanced or Enterprise edition; detailed limitations not publicly documented.

What is EFS Cross-Region Disaster Recovery in N2WS v3.1?

EFS Cross-Region Disaster Recovery enables backup and recovery of Amazon EFS workloads across multiple AWS regions with near-instant restore. Users can specify backup frequency, retention, and recovery region, improving speed and security for distributed file storage. Note: Best fit for organizations with multi-region EFS workloads; teams with single-region needs may not require this feature.

Features & Capabilities

What integrations does N2WS offer?

N2WS integrates with RESTful API for custom automation, CLI access for advanced management, third-party monitoring tools like Datadog, Splunk, and Bocada, and supports AWS and Azure environments for centralized multi-cloud management. For API documentation, visit N2WS RESTful API documentation. Note: Integration capabilities may vary by edition; detailed limitations not publicly documented.

Does N2WS provide technical documentation and support resources?

Yes, N2WS offers comprehensive user guides, release notes, RESTful API documentation, data lifecycle management guides, upgrade instructions, and troubleshooting resources. Access documentation at N2WS User Guide and Release Documentation. Note: Some resources may require login or edition-specific access.

How does N2WS automate backup and disaster recovery?

N2WS automates backup and recovery for AWS, Azure, and hybrid environments, including disaster recovery drills, granular restore, and custom retention policies. Automation reduces manual intervention and human error. Note: Automation features may require Advanced or Enterprise editions; detailed limitations not publicly documented.

Security & Compliance

What security and compliance certifications does N2WS hold?

N2WS is ISO/IEC 27001:2022 certified and SOC compliant by inheritance, leveraging AWS and Azure platform compliance. It supports regulatory adherence for HIPAA, SOC 2, GDPR, FedRAMP, ITAR, and CJIS. For certificate requests, contact customer.success@n2ws.com. More details at N2WS Trust Center. Note: Compliance features depend on cloud platform and customer configuration; detailed limitations not publicly documented.

How does N2WS ensure secure deployment and data protection?

N2WS runs inside AWS or Azure environments, inheriting cloud-native security features. All connections use TLS/HTTPS, backups are air-gapped and immutable, and data never leaves the customer's cloud environment. Automated compliance reporting and detailed logging support audit readiness. Note: Security depends on proper cloud configuration; detailed limitations not publicly documented.

Implementation & Support

How long does it take to implement N2WS and how easy is it to start?

N2WS can be implemented in as little as two weeks, supported by dedicated Customer Success Managers, onboarding calls, and comprehensive documentation. Deployment options include Amazon Machine Image (AMI) from AWS or Azure Marketplace and CloudFormation templates. A 30-day free trial is available without a credit card. Note: Implementation time may vary based on environment complexity; detailed limitations not publicly documented.

Use Cases & Customer Success

Who can benefit from N2WS Backup & Recovery?

N2WS is designed for Cloud Directors, IT Managers, Managed Service Providers (MSPs), enterprises, public sector entities, healthcare, finance, retail, and e-commerce organizations. It supports complex, multi-cloud environments and industries with stringent compliance needs. Note: Best fit for organizations using AWS and Azure; teams with on-premises-only needs may want to consider alternatives.

What business impact can customers expect from using N2WS?

Customers can expect up to 92% reduction in long-term backup costs, up to 50% savings on compute costs, minimized downtime with near-instant recovery, ransomware protection via immutable backups, automated compliance reporting, and unified multi-cloud management. Note: Actual impact depends on environment and usage; detailed limitations not publicly documented.

Can you share specific case studies or success stories of N2WS customers?

Yes. Skechers standardized backup and recovery across a multi-cloud estate, DB Systel managed petabyte-scale data with automated backup for 1,500 volumes and 700 servers, St. John's University eliminated tape-based storage and achieved rapid recovery, City of Oakland secured critical mapping data, Bahrain Ministry improved government operations, Best Friends Animal Society reduced workload sync time from days to minutes, and Zero&One achieved an 85% cost reduction. See N2WS case studies for details. Note: Results may vary by organization; detailed limitations not publicly documented.

Competition & Comparison

How does N2WS compare to AWS Backup?

N2WS supports DR backups of encrypted resources, 60-second backup intervals, multi-gen file/folder level recovery, cross-cloud recovery (AWS and Azure), custom DR retention policies, archiving to Wasabi, and a single dashboard for multi-cloud management. AWS Backup is limited to AWS environments and lacks these advanced features. AWS Backup offers preconfigured report templates and basic backup/recovery. Choose N2WS for multi-cloud, granular restore, and cost optimization; choose AWS Backup for basic AWS-only needs. Note: N2WS may require higher editions for advanced features; AWS Backup may be simpler for small AWS-only environments.

How does N2WS differ from other cloud backup solutions like Veeam or Druva?

N2WS is purpose-built for AWS and Azure, offering cloud-native design, immutable air-gapped backups, automated disaster recovery drills, petabyte-scale data management, and advanced cost optimization (up to 92% savings). Other solutions may focus on hybrid cloud and require additional tools for multi-cloud management. Choose N2WS for AWS/Azure-centric environments and advanced automation; choose Veeam/Druva for hybrid or on-premises needs. Note: N2WS is not designed for on-premises-only environments; hybrid solutions may offer broader platform support.

Customer Feedback & Pain Points

What feedback have customers given about N2WS ease of use?

Customers report that N2WS is intuitive and user-friendly. Shane H, an MSP, noted, "It's very simple to use and we are an MSP for multiple companies. Support is great and quick to respond." Julian Ware from City of Oakland said, "You’re just clicking and going. And, to me, that’s what the modern world of backup is." Customers appreciate automated disaster recovery drills and single-console management across AWS and Azure. Note: Ease of use may depend on environment complexity; detailed limitations not publicly documented.

What core problems does N2WS solve for customers?

N2WS addresses high disaster recovery costs, downtime and data loss, ransomware threats, manual backup inefficiencies, compliance challenges, complexity in multi-cloud environments, scalability for large data volumes, and long-term backup costs. Features like custom DR retention, incremental archiving, air-gapped backups, and automated reporting help solve these issues. Note: Best fit for cloud-centric organizations; teams with on-premises-only needs may want to consider alternatives.

New N2WS Backup and Recovery v3.1 – Taking next-gen AWS cloud backup to a new level

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Piggybacking off our recent (and huge!) v3.0 N2WS release back in March, we are officially announcing the general availability of N2WS Backup & Recovery v3.1. The new 3.1 AMI can be accessed from the AWS Marketplace and is ready for you to launch.

N2WS v3.1 takes the leading solution for backup and recovery for AWS to the very next level. This version is jam-packed with features that allow IT teams to customize, automate and optimize their backup & recovery workflows and drills. It enhances N2WS unique Data Lifecycle Management for additional significant cost savings, has more recovery automation and scheduling to perfect your disaster recovery drills, and has a brand new capability to replicate Amazon S3 object storage.

And there’s much more… let’s take a look!

ENHANCED Optimized Data Lifecycle Management

Back in previous versions, N2WS added data lifecycle management capabilities in the form of being able to copy EBS snapshots to Amazon S3 and most recently to Amazon Glacier. These options give N2WS users the ability to keep backups that have longer term storage requirements without sacrificing durability and without costing an arm and a leg. The capability was a boon for businesses that have strict regulatory requirements (often needing to retain backups for 7+ years) as well as when the need to restore is infrequent (perhaps just when an auditor shows up).

NEW Optimized N2WS Worker instances

The mechanism for Copy to Amazon S3 and Archive to Amazon Glacier previously involved launching a worker EC2 instance, creating a volume, attaching that volume to the worker instance and finally reading that volume. N2WS v3.1 now boasts enhanced optimization by tapping into the newly released AWS EBS Snapshot API. N2WS can now read the snapshot directly and capture the metadata, thereby significantly improving the cost and speed implications of storing and archiving backups.

What do optimized worker instances mean for N2WS customers?

The optimized worker instance ensures faster transfer of EBS snapshots to S3 and S3 Glacier and provides the flexibility to increase frequency of transfer for backups that need to be stored for extended periods.

What do optimized worker instances mean for N2WS customers?

BIG Cost Savings: As there are no longer additional volumes being created, there is no longer a need to pay for this initialization step. In addition, smaller instance sizes that were previously unable to be used can now be launched. This is because the AWS limitation of a volume credit system has now been eradicated.

BIG Speed Enhancement: Since snapshot metadata provides the exact incremental changes made, there is no longer a need to read the entire snapshot. This has a major impact on speed and greatly reduces the backup window. Since every copy takes a shorter length of time, you are now able to to increase backup frequency.

NEW N2WS ZeroEBS™

Previously, when customers utilized Data Lifecycle Management capabilities, in particular copying data to S3 and S3 Glacier, it was necessary to keep at least one EBS snapshot. With N2WS v3.1, customers can now choose to activate a AWS backup and copy their EBS snapshots directly to S3 (without creating volumes as mentioned in the enhancement above), and then immediately delete the original Amazon EBS snapshot after copying to S3 and S3 Glacier.

N2WS ZeroEBS™ can be found under the ‘Lifecycle Management (Snapshot / S3/ Glacier)’ tab under the Policy settings:

NEW in version 3.1: N2WS ZeroEBS™

What does “Zero EBS snapshot retention” mean for N2WS customers?

BIG Cost Savings: The N2WS ZeroEBS™ option saves even more money for N2WS users who are using Copy to AWS S3 and Archive to AWS Glacier. N2WS customers now pay almost nothing for the Amazon EBS snapshot, only being charged for the length of time it took to make the actual copy.

NEW EBS Snapshot Reports

N2WS v3.1, using the newly released AWS snapshot API, now includes a brand new report showing all of the metadata associated with a snapshot. This new data allows N2WS customers to gain valuable insight about their usage patterns. New EBS snapshot metadata includes:

  1. Volume size -actual volume size when the snapshot is taken
  2. Valid data size – part of that volume that is used to store data
  3. Changed data size– incremental change if there is a previous snapshot in that change. (Note that if your previous snapshot has been deleted, or if your snapshot is the first full, this data is not available).
NEW N2WS Backup & Recovery v3.1 Snapshot Report

NEW Amazon S3 Replication

Amazon S3 Replication is a brand new feature in this latest release, giving users the ability to synchronize and replicate static data between two Amazon S3 buckets. This provides an additional layer of security, helping you in the event of accidental deletion, a malicious attack, unintentional exposure or any other unplanned disaster. The replication of this can be across multiple AWS regions and/or accounts.

Amazon S3 Replication can be performed under the ‘Backup Targets’ tab under the Policy settings:

NEW N2WS v3.1 Amazon S3 Replication

Note: As these are synchronizations of scans between source and destination buckets and not point-in-time backups, there is no recovery and no move-to-freezer available for Amazon S3 Replication.

Additional Note: By default, no objects are removed or deleted during the sync process. If the Delete Extra option on Amazon S3 Replication is checked off, objects will be deleted in the target S3 bucket during the sync process.

What does Amazon S3 Replication mean for N2WS customers?

BIG Speed and Security Enhancement: Amazon S3 Replication helps organizations withstand accidental deletion, malicious attacks or a systematic failure for improved security of their Amazon S3 buckets. N2WS also gives customers the ability to easily sync Amazon S3 buckets to another secure AWS account or to another AWS region to coordinate different departments and/or company locations.

It can also provides customers with an additional repository for objects stored from on-prem, as well as helps customers meet various compliance requirements.

NEW Scan Tags with Custom Tags

Tag based backup is an enormously popular N2WS capability, allowing customers to tag a resource (EC2 instance, EBS volumes, EFS, DynamoDB, RDS instance, Aurora cluster and Redshift cluster), notifying N2WS what to do with the resource. This could be automating the backup of the resource by adding it to a policy, ignoring the resource or removing the resource from a backup policy.

Previously, a tag named ‘cpm backup’ was necessary to define the resource. Now with N2WS v3.1, users can define any tag and integrate pre-existing tags on a resource. In addition, each policy can define any number of custom tags and users can also use prefixes of a tag name or value.

Custom Tags can be found under the ‘More Options’ tab under the Policy settings:

NEW N2WS v3.1 Custom Tags

After the tag scan process has ended, customers can go to the tag scan log and see which resources were added during the tag scan process. A list of resources added due to a tag scan match can be found under the general Settings ‘Tag Scan’ tab:

NEW N2WS v3.1 Tag scan log for Custom Tags

What does Scan Tags with Custom Tags mean for N2WS customers?

BIG Speed Enhancement: Scan Tags with Custom Tags creates more efficient tagging, saves time and provides flexibility for enterprises with pre-existing tag schemas (i.e previously defined for specific departments and accounts). It’s also an extremely valuable automation tool for MSPs who have customers with established tag definitions.

NEW Recovery Scenarios Scheduling

Back in N2WS v3.0, we introduced Recovery Scenarios, giving users the ability to perform ‘bulk’ recoveries as sometimes you do need to recovery multiple machines at a moment’s notice. Customers can now define the order of their recovery targets, ensuring that multiple snapshots and/or databases will be recovered in 1 click with even more control and automation. With that, they could now perform a Dry Run within their Recovery Scenario and be notified of any potential configuration issues giving users the opportunity to tweak recovery scenario parameters for optimal security and to minimize any downtime risk.

Now with N2WS v3.1 customers can now schedule regular disaster recovery recoveries or dry runs on all targets. When checked, selected email recipients will receive an email alert notifying them of all policy details (including the log), whether the recovery or dry run succeeded and whether action is required.

Customers can schedule Recovery Scenario recoveries and dry runs in ‘Recover Scenarios Details’ tab under the Recovery Scenarios settings:

NEW N2WS v3.1 Recovery Scenarios Scheduling

What does Recovery Scenarios Scheduling mean for N2WS customers?

BIG Speed and Security Enhancement: Scheduling a recovery or a dry run for bulk resources was a common customer request. Enterprises can now automate their required disaster recovery drills every week or month, and ensure that all associated parameters are correct. This is a huge time save and a much welcome addition as an added security measure to further prevent risk of unnecessary downtime as well as helping customers meet Disaster Recovery drill compliance requirements.

NEW EFS Cross-Region Disaster Recovery

Backup & disaster recovery for Amazon EFS was introduced in our v2.6 release. In other blogs, we delve more into Amazon EFS and how to quickly and efficiently backup and recover Amazon EFS using N2WS. In general, Amazon EFS is a widely used fully managed service that provides file storage across many regions and availability zones. Amazon EFS is accessed by mounting onto to your Amazon EC2 instances quickly and easily. Amazon EFS also scales capacity and performance on demand, so – the more data you add (or remove), the more it will grow (or shrink).

Now with N2WS v3.1, you can backup and recover Amazon EFS workloads across multiple AWS regions with near instant restore.

Customers can select recovery regions for Amazon EFS in ‘DR’ tab under the Policies settings:

NEW N2WS v3.1 AWS EFS Cross-Region Disaster Recovery

Users will be able to see their Amazon EFS backups in their usual backup logs, located in the ‘Log’ tab under the Backup Monitor settings:

NEW N2WS v3.1 AWS EFS Cross-Region Disaster Recovery Backup Log

Users can choose to recover to a particular Disaster Recovery region in the ‘Recover’ tab under the Backup Monitor settings:

NEW N2WS v3.1 Amazon EFS Cross-Region Disaster Recovery

What does EFS Cross-Region Backup & Recovery mean for N2WS customers?

BIG Speed and Security Enhancement:  N2WS cross-region backup and disaster recovery for Amazon EFS support provides a simple and cost-effective way to manage your AWS EFS workloads. You can now easily specify your backup frequency, when to back up, how long to retain backups, and recover from any region in less than 60 seconds. 

NEW N2WS Backup & Recovery v3.1 is officially live! Here’s what to do next:

Not yet an N2WS user? Try N2WS v3.1 out for FREE

Protect your AWS environment with our award-winning solution FREE for 30 days (after that it automatically converts to our Forever- Free Edition). Install and configure using our easy-to-follow video guide.

Already using N2WS Backup & Recovery?

Read the full release notes and upgrade instructions. Terminate your old N2WS instance and launch a new one to benefit from all new v3.1 features. Remember you may need to upgrade your edition:

  • Existing Standard users: upgrade to v3.1 Advanced or Enterprise editions to take advantage of Recovery Scenarios & Recovery Scenarios Scheduling, Amazon S3 Replication, Copy to Amazon S3 enhancements, and N2WS ZeroEBS™
  • Existing Advanced users: upgrade to v3.1 Enterprise edition to take advantage of Archive to Amazon S3 Glacier enhancements
  • Existing Enterprise & above users: upgrade using server instance

If you missed our recent webinar, be sure to tune into our on-demand N2WS v3.1 Release Overview & Demo! Choose your region:

Any questions or would like a demo? Talk to us! Email info@n2ws.com

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